Oaks Melbourne Southbank Suites

When we arrived, we had an issue with our room—the balcony door wouldn’t lock, and the balcony was somewhat accessible from other apartments. Concerned for our belongings, we asked if we could change rooms. The front desk staff were extremely accommodating and kindly offered us a free upgrade to a higher-floor, two-bedroom apartment. Unfortunately, when we arrived at the new room, the second bedroom was locked and inaccessible. We didn’t bother raising it as we hadn’t booked a two-bedroom apartment and didn’t really need the extra space. However, we are starting to feel that the rooms are becoming a bit... dated. There’s often a musty smell when we check in, and this time, we found someone else’s socks in the dryer—after drying some of our own clothes, which wasn’t pleasant. A little more attention to cleaning between guests and ensuring faults are properly addressed would go a long way. Sadly, this experience has left us considering other accommodation options for our next stay—something we wouldn’t normally do, as the Oaks’ location is fantastic! That said, I want to reiterate that the front desk staff were absolutely lovely and very accommodating.

best stay here, sure come back

After checked in but the heating was not working! Waited about an hour to change to another room. Should have checked the heating before.

Recommend for business travelers

房間非常舒適，服務很好，對於衞生環境設施各方面都比較完善，因為是家庭出行人數較多，我們預訂了四間雙床房

地理位置方便、離賭場火車步行可以到達、入住的遊客請注意、是下午2點入住、退房是十一點、我十二點準時退房被罰了三十澳幣、我説怎麼你沒有告訴我、前台説我十一點給你房間打電話了、房間電話一直都沒有響過…………