Station Hotel

Overall the place wasn’t completely terrible. However, upon arrival the front door was locked and nobody was at reception, we couldn’t even make it into the building before issues started to occur. We phoned the number that’s written on the front door and a lady answered and said there is a lock box on the side of the door, gave us a code and that would let us in. The code did not work and she said “if the code is not working i’m unable to help you any further”, and then she hung up. We kept trying the code and eventually got in which took us about 20 minutes. There was no one at reception, we had no idea what room we was in, had to call yet another number to find out what room we was in. The lady on the phone said there was a code to the door and told us it over the phone which let us into our room. We were in room 10 under the stairs.  The bed was okay, nothing special. However the skirting boards where falling apart and there was bits of the wall all over the floor. The bathroom door did not close, it physically did not fit the frame in the wall. There was 1 toilet roll which was paper thin, and there were 2 of us in the room. Also the shower floor was stained with what looked to be tried blood, and was “hidden” by a clear shower mat.  The worst part of all, me and my friend came back from clubbing around 3am, we got into our room and there was a man standing outside our window (we were on the ground floor), he was banging and pounding for about 5 minutes. We had the curtains shut and were sat on the floor away from the window so he couldn’t see us. However the bathroom window was wide open and he was trying to talk to us through that. We tried to phone and get hold of someone from reception but of course there was no answer. If i was you, i would avoid this place if you can. It gave us somewhere to stay for the night but i certainly won’t be attending again.

I visited with my husband in the hotel I saw a lady welcome us and she guide us very well. Doors were having electronic code so there was full safety i feel so comfortable rooms were fresh and clean we had a very good time there and the view out side was awesome I guess it is best place to stay if anyone come to Norwich. Near to rail station and all clubs are also at walkin distance.. m very happy to be there and I recommend it to everyone.

I booked this hotel for one night, and it was a complete nightmare. I woke up around 2–3 a.m. covered in bed bug bites. I couldn’t sleep the entire night and had to go to the hospital due to the severity of the bites. When I approached the receptionist for a refund, they told me I had to request it through the app. However, despite the company I booked through contacting the hotel, they have yet to receive any response—even after three days! This level of service is completely unacceptable. I demand a full refund and compensation for the distress and inconvenience caused. Ignoring a serious issue like bed bugs is not only irresponsible but also a health hazard to future guests. I strongly advise others to stay away from this place until they properly address their hygiene and customer service issues.