KeSa House, The Unlimited Collection managed by The Ascott Limited Bewertungen

Antwort der Unterkunft: Liebe Lijia, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem letzten Aufenthalt bei uns mitzuteilen. Wir freuen uns, dass Sie insgesamt eine positive Erfahrung in unserem Hotel gemacht haben. Besonders freut es uns, dass Ihnen unser Servicepersonal beim Tragen Ihres Gepäcks am Bahnhof behilflich sein konnte. Exzellenter Service ist eine unserer obersten Prioritäten und wir freuen uns, dass Ihre Hilfe Ihren Aufenthalt noch angenehmer gemacht hat. Wir freuen uns über Ihre freundlichen Worte und Ihre Anerkennung der Bemühungen unseres Teams. Es war uns eine Freude, Sie als Gast bei uns zu haben, und wir hoffen, Sie in Zukunft wieder für ein weiteres wundervolles Erlebnis begrüßen zu dürfen. Mit freundlichen Grüßen, Das KeSa House Team

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu Ihrem letzten Aufenthalt in unserem Hotel mitzuteilen. Wir schätzen Ihren Input sehr, da er uns hilft, Bereiche zu identifizieren, in denen wir unsere Dienstleistungen verbessern und das allgemeine Gästeerlebnis verbessern können. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Sie während Ihres Aufenthalts erlebt haben. Ihr Feedback ist für uns von unschätzbarem Wert und wir schätzen Ihre Ehrlichkeit beim Hervorheben dieser Probleme sehr. Wir versichern Ihnen, dass wir Ihre Bedenken an unser Managementteam weitergeben und entschlossene Maßnahmen ergreifen werden, um die notwendigen Verbesserungen vorzunehmen. Wir möchten uns noch einmal entschuldigen und hoffen, dass Sie uns bei Ihrem nächsten Besuch eine weitere Gelegenheit geben, Ihnen ein deutlich verbessertes Erlebnis zu bieten. Wenn Sie vorhaben, wiederzukommen, können Sie sich gerne direkt an uns wenden, und wir werden für einen angenehmeren und angenehmeren Aufenthalt sorgen. Vielen Dank, dass Sie uns die Chance geben, aus Ihrem Feedback zu lernen und nach Spitzenleistungen zu streben. Mit freundlichen Grüßen, das Kesa House Team

Antwort der Unterkunft: Dear Valued Guest, ---Greetings!Thank you for choosing our boutique hotel for your recent visit to our city-state and for awarding a perfect rating for your experience staying at KēSa House by The Unlimited Collection. --- All of us value customer satisfaction as a top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --- With your recent experience staying with us, we sincerely hope you will now make our boutique hotel your go-to lodging whenever your travels bring you back to Singapore, and you will also recommend us to your family and friends. --- Thank you for giving us the great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back soon. --- We are at your service, and we wish you well. --- Kind regards, --- The Team from KēSa House by The Unlimited Collection

Antwort der Unterkunft: Dear Edwin Yu Lung Lau, --- Greetings! --- We are delighted you have awarded a perfect rating for your stay experience with us. --- It is fantastic to know that you enjoyed our comfortable accommodation and friendly service. Your satisfaction is our utmost priority, and your feedback serves as great encouragement for our team. --- It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! --- With your experience staying with us, we sincerely hope KēSa House will be your choice accommodation whenever you are back in Singapore, and you will also recommend us to your family and friends. --- It has been our great pleasure being of service to you. All of us earnestly look forward to welcoming you back. --- We are at your service, and we wish you well. --- Thank you for your valued support. --- Kind regards, --- The Team from KēSa House by The Unlimited Collection

Antwort der Unterkunft: Dear Don, --- Greetings! Thank you for sharing your review and for choosing KēSa House for your recent visit to our city-state. --- We are delighted you found our boutique hotel’s location at the fringe of vibrant Chinatown to your liking as you can explore this ethnic enclave and tourist attractions and indulge in a gastronomical adventure dining at both at our hawker centers or at the various Michelin star restaurants in the neighbourhood. --- Thank you for your feedback regarding the size and the layout of the shower and the lackluster sound insulation of our rooms. We are truly sorry for the disappointment and discomfort caused to you. Please be assured we have taken note of your feedback which we will share with the relevant people so they can review improvements when refurbishment plans for our rooms are being considered. --- It has truly been our great pleasure to have been of service to you, and we earnestly look forward to welcoming you back in the future. We are at your service, and we wish you well. Thank you --- Kind regards, ---The management of KēSa House by The Unlimited Collection

Antwort der Unterkunft: Dear Les yay, --- Greetings. We deeply regret to learn you did not fully enjoy your stay at our boutique hotel and we are truly sorry for the disappointment caused to you. ---We sincerely thank you for your feedback about the layout of our Studio Premier room and we apologise for the disappointment caused to you. --- Please allow us to share as we want our guests to know about our services before they confirm their stay with us as we understand our rooms and facilities may not be ideal for some guests’ stay requirements and to manage their expectations before they stay with us, information about the layout and decor of each room type is stated on our property’s landing page on Ctrip and Trip.com websites when one clicks on Room Details. We seek your kind understanding in this matter. – We sincerely hope you will give us another chance to welcome you back and we wish you well. --Kind regards, --- The management of KēSa House by The Unlimited Collection

Antwort der Unterkunft: Dear Valued Guest,--Greetings from KēSa House by The Unlimited Collection! – All of us are delighted you had an enjoyable and comfortable stay with us, and you liked the ambiance and spaciousness of the room at the boutique hotel you stayed in. --We are heartened to know that you found our boutique hotel’s location at the fringe of vibrant Chinatown to your liking as you can explore this ethnic enclave and tourist attractions and indulge in a gastronomical adventure dining at both at our hawker centers or at the various Michelin star restaurants in the neighbourhood. – It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too! --We strive to provide our guests with a memorable and comfortable stay, and we are delighted that we were able to exceed your expectations. Your satisfaction is our top priority, and it's rewarding to know that we succeeded in creating a happy and enjoyable experience for you. ---Thank you for choosing to stay with us, and we look forward to welcoming you back. ---Best regards, --The management of KēSa House by The Unlimited Collection

Antwort der Unterkunft: Dear Valued Guest, --- Greetings! Thank you for taking the time to give us your review on your experience at our centrally located boutique hotel. We are thrilled you had a wholly enjoyable and comfortable stay with us. –-- It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! –-- Thank you for giving us the great pleasure and privilege of hosting you at our boutique hotel. All of us truly hope our boutique hotel remains as your choice accommodation whenever you are back in Singapore. We look forward to welcoming you back. –-- We are at your service, and we wish you well. --- Kind regards, --- The Team from KēSa House by The Unlimited Collection

Antwort der Unterkunft: Dear Louie_H, --Greetings from KēSa House, The Unlimited Collection by Oakwood! ----All of us are delighted you had a pleasant stay with us, and you found our central location located on the fringe of bustling Chinatown convenient. ---We sincerely apologise for any disappointment and discomfort caused to you by the size of the room you booked for your stay. --Please allow us to explain as we want our guests to be aware of our various room types and the in-room facilities before they confirm their stays with us because we understand the size of our rooms may not be ideal for some guests’ stay requirements or preference, information on the rooms including the size of the respective room is stated on our property’s landing page on Ctrip and Trip.com websites at the respective room category. –Nonetheless, we assure you that we have taken note of your feedback which we will share with the relevant people so they can review improvements when refurbishment plans for our rooms are being considered. –Despite this detraction in your stay, we are very grateful for your heartwarming compliment for our team’s service, and we are indeed comforted to know our service compensated for the areas we lacked during your stay. Please be assured we shall be sharing your lovely feedback with our team members, and we shall be thanking them for their friendly and customer-focused service. ---It has truly been our great pleasure and privilege to have been of service to you and we earnestly look forward to welcoming you back soon. –We are at your service, and we wish you well. –Kind regards, --The management of KēSa House

Antwort der Unterkunft: Dear Nikethebest, --Greetings! Thank you for your valued support for our boutique hotel and for taking the time to review your stay with us. We are delighted you had a great stay with us, and you like the ambiance and décor of our restored heritage boutique hotel. –All of us are thrilled to learn you find our central location at the fringe of vibrant Chinatown where tradition meets modernity and being spoilt for choice due to the availability of a plethora of local and international cuisines in the area and having various public transport options nearby an added value to your stay. –We have taken note of your suggestion on the smart TV and please be assured we will review our current inventory for improvements. –All of us sincerely thank you for giving us the great pleasure and privilege to have been of service to you and we truly hope KēSa House remains as your choice accommodation whenever you are back in our city-state. –We earnestly look forward to welcoming you back. –Kind regards, --The Team from KēSa House by The Unlimited Collection

Antwort der Unterkunft: Dear Valued Guest, --- Greetings!We are delighted you have awarded a perfect rating for your stay experience with us. --- It is fantastic to know that you enjoyed our comfortable accommodation and friendly service. Your satisfaction is our utmost priority, and your feedback serves as great encouragement for our team. --- It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you for making us feel valued too!With your experience staying with us, we sincerely hope KēSa House will be your choice accommodation whenever you are back in Singapore, and you will also recommend us to your family and friends. --- It has been our great pleasure being of service to you. All of us earnestly look forward to welcoming you back. --- We are at your service, and we wish you well. --- Thank you for your valued support. --- Kind regards, --- The Team from KēSa House

Antwort der Unterkunft: Dear Jay, -- Greetings. We deeply regret to learn you and your partner did not fully enjoy your stay at our centrally located boutique hotel. We sincerely apologise for the lapse of service standards you experienced during your check-in. Our team strive to impress and to deliver a seamless check-in experience, this was a lapse in service standards on our part. We would like to take this time to thank you for your patience on this matter and share that the necessary retraining efforts will be taken to ensure that we continue to fine-tune and deliver a smooth overall guest experience. – While we constantly strive to maintain the highest standard of customer satisfaction, it is most unfortunate we have fallen short of your expectations. Thank you for staying with us and we sincerely hope you and your partner will give us another chance to welcome you back. -- Kind regards, -- The management of KēSa House

Antwort der Unterkunft: Dear Valued Guest, --- Greetings from KēSa House, The Unlimited Collection by Oakwood! --- Thank you for taking the time to share a feedback on your recent stay experience at our boutique hotel. --- We are grateful to know you enjoyed everything we offered! - from the modern facilities we have such as our KēSa lounge and KēSa terrace, ideal for our guests to work and relax. And as we are snugged in a vibrant and unique location, we can proudly say that we have been very blessed with amazing F&B establishments and delicious food all around us! --- We look forward to having another privilege in welcoming you back here again or our other sister properties, Ann Siang House and Wanderlust hotel, in the near future. Once again, thank you for your valued support for The Unlimited Collection by Oakwood. Until then! --- Best Regards, The KēSa House team

Antwort der Unterkunft: Dear Iamannama,Thank you for reviewing your recent stay at our boutique hotel and for letting us know you had a great stay with us. --We are thrilled to learn you like the ambiance and decor of our conserved boutique hotel and you find our location in the heart of Chinatown with easy accessibility to a plethora of eateries, nearby tourist attractions and various public transport options convenient and to your liking. --All of us are truly grateful for your recommendation of our boutique hotel to your friends .This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our boutique hotel and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your kindness and valued trust. ---It has truly been our great privilege and pleasure to have been of service to you and all of us earnestly hope our boutique hotel remains as your choice lodging whenever your travels bring you back to Singapore. ----We are at your service, and we wish you well. ----Kind regards,The KēSa House Team