Amrise Hotel Kitchener, Check in 9PM, Check Out 8Am

Sehr nett. Der Chef ist sehr enthusiastisch und nett.

Bad experience as first night aircon break down and we have to change a room. Rooms are very small. And after change room, the aircon auto turn off by itself after 8-10 hours use. So slept till midnight may have to wake up turn on again. Other than that due to change of flight we need to extend till evening. So spoke to an operator, they mislead us if extend till 6pm have to pay sgd100++. So when we said if this is the case, might as well we purchase one more day. So we proceed to pay for one more day in trip.com. After that we bring the booking to front desk and expect them to continue but end up they say cannot. After negotiating we paid cash sgd80. So we ask them to cancel our booking on trip.com. They say cannot cancel and refund. Ask us to contact platform. And we did but platform said, that depend on the hotel side. Pushing responsibility. So basically we suppose to check out at 12pm and we extend till 6pm. We total paid sgd152. Horrible as their front desk don’t speak well English. And their conversations are so misleading. In Singapore I strongly believe paying this price can get some hotel which rooms are bigger and won’t have aircon issue. It’s so irritating when sleep half way. Aircon dead and u have to wake up and switch on again and also the hotel next to roadside. The car honk loud enough to wake u up any point of time. I don’t recommend this hotel. And whole hotel have kind of old building smell. Really turn peoples off.

Room cleanliness can be improved, many stuff left in the hallway too which blocks the path for proper walking but overall for the price no complaints