Hotels mit Abhol- und Bringservice in Baku

Dear Qafqaz Baku City Hotel Team, I would like to sincerely thank the entire team at Qafqaz Baku City Hotel for making my stay an unforgettable experience. From the very beginning, I was impressed by the professionalism, hospitality, and warmth of everyone I interacted with. It was evident that the staff takes great pride in providing excellent service, ensuring that every guest feels special and valued. A special mention goes to the amazing Guest Relations team, particularly Elfan and Aydan. Their kindness, attention to detail, and dedication to ensuring my comfort made all the difference. They took the time to ask about my preferences, offer personalized recommendations, and check in on how my day went. It’s rare to meet such genuinely caring individuals who clearly love what they do. I was especially touched by the thoughtful gesture of presenting me with a cake for my upcoming birthday. It was not only delicious but also a beautiful and unexpected surprise. Such gestures truly highlight the care and effort that Qafqaz Baku City Hotel puts into creating meaningful experiences for its guests. Thank you once again for everything. I will certainly recommend your hotel to others and look forward to returning in the future. Warm regards,

We arrived on the 22 and was welcomed by ismail and checked in by shams from reception both were super nice and instantly gave us one of the best first impression any one can ask for. Our first day we had shawarma from black city and it was the best shawarma we ever had and made us go back again for the taste of it several times. Definitely recommend every one to try. We had the best service by our special favorite orkhan who was super friendly and the team made sure we get the best service. We had to just look once and literally the staff comes running to help. 10/10 for the attentiveness and details of the black city staff. We tried green house but the food is same as white city. Would have been amazing if they had a different cuisine than white city. We had the best shisha made by Hussain who was very kind but didn’t get the same smile and sweetness from the other staff in green house. Service was not bad but as we had an amazing experience from black city where all the staff are super attentive was a little down fall. We had dinner in white city and couldn’t order anything else after we tried the honey baby chicken which was absolutely delicious. We also had lunch twice in white city but the service was super slow due to lack of staff but David while we noticed it was definitely a time of rush he had done amazing while doing the service with a very energetic smile and a very positive vibe. The hotel has a beautiful steam room, sauna and a pool. I met gulshan from spa while I went for sauna who always was super attentive kind with a gorgeous smile. It is beautiful to go for a walk out side the hotel as it’s near a park with ocean views. We had met amazing locals as well as everyone we met were super kind. The hotel has beautiful garden and greenery around the property. We usually take pictures in every country we go but we fell in love with the gardens and the colours around we took pictures just out side the hotel. Lots of mini butterflies and just super pretty and beautiful colorfulness around the hotel. The rooms are spacious and if you love mirrors this would be a perfect place as the hallway to room are filled with huge mirrors. The only problem we faced was that the hotel didn’t have a eu plug and we had to take a walk to get them on the first day but other than that didn’t have any issues. Lastly was checked out by Orkhan from reception who was funny and sweet asked us about our stay and had a good last impression as well. All together a great team at marriot and definitely would recommend to stay as the hotel is beautiful with amazing facilities and to top of has amazing staff with delicious food. Personally this was the best vacation 💕

Die Rezeptionsmitarbeiter waren weder freundlich noch effektiv. Auf ein Lächeln wartet man vergebens... Das Zimmer war so weit in Ordnung. Die Zimmerreinigung ließ allerdings zu Wünschen übrig und fand auch mal erst nach dreimaliger Aufforderung statt. Das Frühstück war einem 5-Sterne-Hotel nicht angemessen und primär wurden ausschließlich lokale Frühstückszutaten angeboten. Schmackhafter Käse, S*****en oder Lachs - Fehlanzeige. Die warmen Gerichte wollte ich erst gar nicht probieren und das Kükü Kräuter-Omelett entpuppte sich als geschmackloser Fettschwamm. Dresscode der Gäste interessierte offensichtlich niemanden und selbst Shorts und Badeschlappen waren völlig legitim - wohlgemerkt im Dezember. Der Frühstücksraum hatte trotz der Jahreszeit etwas von einem sommerlichen Campingplatz. Die Hotelbar zeichnete sich durch schwache Drinks und verbesserungswürdigen Service aus. Eforea Spa war bei meinem Besuch sehr dunkel und kein einziger Mitarbeiter war zu sehen. Das Hotel entspricht in vielen wesentlichen Kategorien allenfalls einem 3 Sterne Level. Wirklich empfehlen würde ich darum nicht.

Ein schönes Hotel , stilvoll und schön . Die Gastfreundschaft ist mit Pflege und Gastfreundschaft erschütternd . Sie fühlen sich in einem Kreis von Freunden aus der ersten Minute. Frühstück sind schön , sehr lecker und vielfältig ! Nicht nur die Hotelwahl fehlte, sondern waren angenehmen überrascht von der Atmosphäre im Allgemeinen. Vielen Dank für das gesamte Team 👍🙌👏

Der Besuch erfolgte auf Einladung und alles verlief sehr gut. Die Familie ist begeistert von der Stadt, begeistert vom gewählten Hotel, aber auch vom Personal, das sehr freundlich ist und dafür sorgt, dass man sich willkommen fühlt. Am besten hat mir das Restaurant im obersten Stockwerk gefallen, und ein besonderer Dank geht an Eva, die die Gäste nicht nur willkommen heißt, sondern ihnen auch das Gefühl gibt, sich wohl zu fühlen. Es hat uns sehr gut gefallen, auch wenn wir nicht zu Hause waren. Dieses Mädchen ist die perfekte Administratorin

Ehrlich gesagt enttäuscht. Das Zimmer selbst war wie erwartet, schön gestaltet und sehr geräumig. Die Zimmerreinigung war unterdurchschnittlich, da nach meiner Rückkehr am Abend immer noch Müll auf dem Boden lag, und das zwei Nächte hintereinander. Musste ein paar Minuten warten, bis die Dusche warm wurde. Keine Zahnbürsten im Badezimmer. Missverständnis zwischen den Mitarbeitern bezüglich der Bezahlung, das zu einem sehr unnötigen Anruf von der Rezeption spät in der Nacht führte. Weiteres Missverständnis bezüglich der Paketzustellung. An einem Tag wurde es direkt aufs Zimmer gebracht, am nächsten Tag war es gegen die Hotelrichtlinien. Habe beim Auschecken um Hilfe mit dem Gepäck gebeten, kam aber nie. Weit entfernt von der Ritz-Erfahrung.

We went from india and had specifically booked an early check in as ours was a red eye flight. We reached the hotel almost at 7 am. The reception staff told us that our early check in reservation was cancelled and as they were fully booked we should spend time elsewhere till 3 pm. They would try their best to get a room by 1 pm. We contacted our Indian agent who had booked this hotel for us. They got on the job and kept us updated. We were sitting in front of the reception all this while. In an hour we got a message that it was sorted out. When we went to the reception telling them the guy my agent had spoken to we were told he would come in at 9 am. When we went after 10 mins we were handed our key cards. The room was ready. Though the rooms are good such an attitude for a 5 star place was in a very bad taste. No apologies were tendered. Worst they did not bother to call us when they could see us sitting there in front of them. We will come back here on our way back and will be asking for late check out. Let’s see if they are more helpful next time.

Es ist gut. Nachts kann es etwas laut sein~? Ich verstehe, dass der Preis günstig ist. Ich war mit der Ausstattung und allem zufrieden ^^

Wir blieben im 3-Bed Zimmer vom 2. bis 8. September 2024. Das Zimmer war sehr gut eingerichtet und komfortabel. Das Personal am Rezeption, Restaurant und Hosekeeping war sehr freundlich und kooperativ. Das Frühstück hatte eine breite Palette gesunder Lebensmittel zu wählen. Die Lage war gut mit XALQ Bank in der Nähe zum Wechselkurs. Insgesamt war unsere Reise sehr angenehm und gutes Hotel-Stadt hinzugefügt zu unserem schönen Erlebnis. Der Tarif war auch mäßig.

I had a great stay at ibis Baku on my trip to Baku, this was my 2nd trip and 2nd stay at the same hotel, rooms are still refreshing and looks quite new and updated, every other facilities are available which is mandatory , the staff is courteous and helpful in all the aspects. My special thanks to Mr. Bashir ( Duty Manager) for helping me and assisting through out the stay. He really goes out of his way to make sure the guests are happy and satisfied. Thanks to the other team members namely - Rufat and Naila as they kept meeting me all the time when I was at hotel during my stay, Overall a decent stay to remember and would definitely be coming again and again once I am in Baku again. Thanks so much to the ibis Baku Team.