Atour Hotel Nanshan Zhigu, Shenzhen Bewertungen

We have stayed in 10+ Atour hotels, and feel this one does not justify the current 4.9 rating. First, the positives: the room was clean apart from a few marks on the floor, and the rooms are as advertised apart from one major point (see below). The building has been newly renovated into a hotel so the fittings, furniture and decor are all new. The reception staff were nice, friendly, and responsive, and there are all of the usual Atour facilities like laundry and a fitness room. However, a major issue for us was that the room we booked did not have an external window, despite a “city view” being listed as one of the highlighted features on Trip. The small window in the room looks onto a very small light shaft/inner courtyard. Describing it as a city view is both incorrect and misleading, particularly as this room cost more than the one listed as “no city view”. When contacted by Trip on our behalf, the hotel provided no acknowledgement of the issue - the response that was relayed to us was that the “unified view of the room is the interior view”. Additionally, the breakfast room seems to be too small for the size of the property - we arrived and there were no tables for us to sit at straight away. It also has no windows and feels cramped. Even though it isn’t, it feels like eating underground/in a bunker. The dumplings are held behind the counter in baskets so you can’t help yourself, yet they are cold 🤷♀️ There was also noise late into the night, some of which seemed to be from housekeeping cleaning rooms past midnight, and otherwise from noisy guests in other rooms. The soundproofing isn’t as good as it should be, but there are ear plugs provided. Location wise, the hotel is next to a mall which is currently still being constructed. It is not centrally located so worth making sure the location works for your plans in Shenzhen.

Not a convenient spot. Hotel service is great and facilities are new.

Noisy hotel.

我是凌晨去辦的入住，前台有兩個服務人員，這點很意外 這麼晚了還有兩個服務人員 好感動。我定的雅緻大床 前台小妹説雅緻沒窗户不通風會悶 免費給我升級了高級大床 房間挺大的 有個通往天井的窗户。很乾凈，很簡約，非常適合商務出行。床蠻大的而且確實亞朵的枕頭名不虛傳，好睡。但是即使升級了房間，還是很悶。而且房間隔音不好，早上五點多有人在樓道走動可以聽到，附近有在裝修的，早上八點多能聽到裝修響動。不過房間很貼心配了兩幅耳塞，服務是很到位了。我認為是適合商旅的選擇。

酒店前台服務熱心有禮 亞朵設施一向貼心周到 床品舒適，環境衛生整潔 早餐品種合理，有電煮麵食，味道不錯 唯一是隔音真的一般，難怪偏有3M耳塞🫠 宵夜雖然是送的，糖水品道很好，可惜宵夜沒有補給，是先到先得，不設補貨嗎？

服務很好 很到位 地方大致衛生 是有些微大塵 入住時 客服解釋了會員制度後替我們升級了房間 還延遲了退房時間 **都是由機械人送上房 非常方便 唯一是衛生間比較小 其他大致上都還好。 在門上掛了請勿打擾的牌才外出 回來時竟見到阿姨在清潔房間 一問才知前台搞錯了 我都一臉愕然 洗衣服務都很好 拿了衣服去有專人幫忙處理再送回房間 非常貼心 下次會再入住。 

入住當天就收到酒店工作人員致電詢問有沒有特別要求，和到店時間，前台小姐姐非常熱情接待，看我帶兩個小孩還免費升級了房間，房間也很整潔舒適，下次還會選擇亞朵

Check in的時候，前台職員主動給我們兩杯水，服務態度十分好。房間內配套齊全，整潔乾淨，手機可直接放在桌子上充電。有送餐機械人送外賣上房。

早餐很豐富，走的時候還做了一杯自製咖啡，前台服務很好，還送了伴手禮，唯一需要改進的就是房間的隔音，其餘都很好，特別適合帶小孩子去住的酒店

出差和旅遊的最佳選擇之一，亞朵的設計總是那麼討人喜歡，雖然沒有大酒店的排場，可是給人的感覺就是實惠好用，舒適度好，性價比高。

到了酒店雖然全部滿房，但是還給我安排了升房，然後幾木大床房環境設施真的非常得好，感覺住一個晚上都沒有好好體會房間的好，健身房看起來真不錯，周圍吃喝玩樂也多，以後還會希望有機會去住的！

亞朵服務一如既往的好，房間很乾凈，舒服，環境不錯，值得推薦，性價比高，而且比較新。離出行又不遠，比較方便

酒店check-in非常快捷方便，房間非常新淨及清潔。酒店新開業的，房間都很新，衞生也特別乾淨。食物有宵夜。

房間都很好，服務也很好，就是有不知道什麼蟲子，被咬了兩天下不去，建議排查一下