Tenera Hotel

The staff were incredibly welcoming and friendly. The rooms were immaculate and very comfortable. Got muslimah swimming pool. We also enjoyed the delicious breakfast and loved the convenient location close to major attractions. Best staycation so far. Sure will come again.

Checked in at night around 9.45 p.m at Hotels Apartment Check in process was easy and fast. I entered the room and found 2 aircond (acson & york) but with a common Remote control. Aircond brand York in the bedroom cannot use this remote. I did call the front desk the next morning to provide a remote control for the bedroom's aircond before I went to work. I came back late afternoon and this issue was not resolved. I went to front desk asking second time for the remote. End up the 3 nights sleeping in freezing or over the sofa. Frustrated on the maintenance respond to attend issue of my room. Also the toilet shower bathtub have no anti slip mat. Please be very cautious. The water flow of the shower also quite slow.

First, I was given a room on the 10th floor, room 1003. Upon entering, I noticed a strong smell of smoke, and when I went to use the washroom, I saw that the water closet was not properly cleaned, with visible urine stains left on it. I called the front desk and requested a room change. Mr. Amir from the Front Office staff provided me with a new key card for room 1103 on the 11th floor. In this new room, the TV was left on, and the hair dryer drawer was left open by the room attendant. When I took a shower, I found the bathroom floor extremely sticky, making me uncomfortable. Additionally, there were some unsettling pencil marks on the toilet door, which made me feel uneasy. After informing the front desk about these cleanliness issues, I was moved again to room 1205 on the 12th floor. I feel this situation highlights some serious issues within the housekeeping department. Manager Hafiz should take action regarding cleanliness standards, and it’s surprising that the Housekeeping Supervisor didn’t notice these issues in a room prepared for a guest. The front desk staff, however, provided good service. Special thanks to Mr. Amir and the female front desk staff who assisted me with check-in.

We enjoyed the hotel apartment as it is suitable for us families . The provided accommodations is great. A separate bathtub is really great. The amenities are okay, just that they didn't provide the toothbrush n paste. My kids are having fun with the pool. The hotel also has balconies, a dry kitchen with sink and hob , a seating table and sofa.

2H1M short staycation Definitely worth every cents. Pro - Apartment with deluxe room. Balcony with town facing. Large swimming pool. Lot of parking space. Mini kitchen cabinet. Airy living room. Cons- Parking with flat rate Rm 5 ( validate thru phone call 1st). Was given a rundown room. Kitchen w/o proper utensil.

Spacious apartment, comfy bed and cheap price offered by Trip.com. The apartment is too big for solo traveler. Suitable for families.