Maani Muscat Hotel & Suites

Beautiful hotel with affordable prices. The only minus is that the swimming pool is visible from the reception therefore there is not much privacy.

Stayed 2 nights in a 2-bedroom apartment. Unfortunately, it did not live up to our expectations of a four-star facility. The main issues are: - front desk staff I hope management invests in hospitality training, or provides their front desk staff with more support. Currently, they seem overwhelmed. We were barely greeted, no 'please' or 'thank you' during check in, and some of our questions were just responded to with a very curt 'no'. There was no explanation about the facilities in the hotel, like how to operate the elevator, the pool opening times, how to access Netflix etc. We approached the front desk a couple of times with additional questions, but they just didn't seem happy to deal with queries. I wondered whether it was a language issue, but staff in other hotels we stayed at in Oman were lovely and welcoming, despite sometimes limited English. The concierge and valets were great though, and Lola at the spa was lovely. It was actually her who explained the facilities at the hotel to us. - room The kitchen is understocked. Could have done with basic supplies like teaspoons, enough coffee pods, kitchen towels, and some basic cleaning supplies. Housekeeping did a good job though. - the sofa was stained and had holes in it. The bathroom towels are frayed. - restaurant The staff do their best and want to help, but someone needs to provide basic training. We had to get our own cutlery and some of the cups were dirty (lipstick stains). We were interested in the food that is available, but there wasn't anybody available to answer our questions. One more thing: if an eldery guest finds it tricky to use the coffee machine, please be patient when explaining to them how it operates, or offer to help.

The worse experience ever , unprofessional desk employer MARIA she left my family in the lobby refuse check in unless pre check in full pay , she was very rude , never suggest this hotel again for families ‎تصرف موظفه الاستقبال ماريا باسلوب فظ وجاف وغير مرحب معي ومع عائلتي واطفالي طلبت الدفع قبل الدخول للغرفه كامل المبلغ مسبقا ولطريقه غير لبقه لا انصح بهذا الفندق للعوائل مع هكذا موظفين