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Verifizierte Bewertungen
Lage4.0
Ausstattung4.0
Service3.8
Sauberkeit4.0
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Negative Bewertungen(4)
Yong Skvely
Aufenthalt im Juni 2022
Single
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 25. Juli 2022
Kerenn
Antwort der Unterkunft: Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Doni PrasetyoGeneral Manager
매직카파
Superior Zimmer mit Queensize-Bett, Nichtraucher
Aufenthalt im Nov. 2024
Pärchen
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 31. Dez. 2024
Enjoy center point from this hotel, center city, the location are strategic, the room clean and big
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Antwort der Unterkunft: Dear Beloved GuestWe are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us !Regards,Ade Rizky Fajar Operations Manager
Chac95
Standard-Zimmer (Queensize-Bett) (Nichtraucher)
Aufenthalt im Nov. 2024
Pärchen
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 12. Dez. 2024
Very good customer service, willing to give upgrades when available would recommend stay here!!
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Antwort der Unterkunft: Dear Beloved GuestThank you for giving a 5-star rating to the Holiday Inn Express Surabaya CenterPoint, which includes free breakfast, free internet access, room service, self-service laundry, and a 24-hour fitness center.We always want to know more about which aspects did not meet your expectations so that we have the opportunity to improve the services we offer better. We hope our hotel will continue to be your choice in Surabaya.STAY SMART with us !Regards,Ade Rizky Fajar Operations Manager
Dwi sundart
Superior Zimmer mit Queensize-Bett, Nichtraucher
Aufenthalt im Nov. 2024
Business
12 Bewertungen
3.5/5
Gepostet am 11. Jan. 2025
SAYA SELALU REQUEST KAMAR YG TDK BERISIKKK TRTAPI TIFAK DI DENGARRRRRRR
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Antwort der Unterkunft: Kepada Tamu yang TerhormatTerima kasih telah menyampaikan hal ini kepada kami yang sangat penting untuk peningkatan berkelanjutan ke depannya. Kami mohon maaf atas ketidaknyamanan yang Anda hadapi saat berada di hotel. Kami ingin mempelajari lebih lanjut tentang aspek-aspek mana yang tidak memenuhi harapan agar memiliki kesempatan untuk meningkatkan layanan yang kami tawarkan dan berharap Anda tetap memilih untuk tinggal bersama kami lagi, sehingga dapat menunjukkan tingkat layanan kami yang sebenarnya. Sekali lagi, terima kasih telah memilih Holiday Inn Express,STAY SMART with us !Regards,Ade Rizky FajarOperations Manager
Gastnutzer
Aufenthalt im Apr. 2024
Single
2 Bewertungen
4.0/5
Sehr gut
Gepostet am 16. Mai 2024
The amenities outside the hotel is not good for walking, sightseeing or running errand.
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Antwort der Unterkunft: Dear ,Beloved GuestThank you for choosing Holiday Inn Express Surabaya Center Point as your choice to stay in Surabaya. We are glad you enjoyed your stay at this hotel which is equipped with breakfast, free internet access, room service, fitness center and also self-service laundry which is provided 24 hours.The reviews and suggestions you give us are very meaningful so that hotel services will be better in the future. Hopefully our hotel can always be your choice in SurabayaSincerely, Imanda BagusExecutive Assistant Manager
Gastnutzer
Aufenthalt im Febr. 2024
Single
24 Bewertungen
4.0/5
Sehr gut
Gepostet am 29. Apr. 2024
Enjoyed my stay! Fairly clean and staff was very helpful. Would stay again.
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Antwort der Unterkunft: Dear , Beloved GuestWe are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regard Imanda BagusExecutive Assistant Manager
Anonymer Benutzer
Aufenthalt im Nov. 2023
Familie
2 Bewertungen
2.7/5
Gepostet am 26. Dez. 2023
I booked two twin rooms.
In the app it did not state clearly that there were smoking rooms.
And the room has cigarette smells.
Please check carefully when you make the booking.
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windtsui
Aufenthalt im Apr. 2024
Business
3 Bewertungen
4.0/5
Sehr gut
Gepostet am 18. Mai 2024
good location, reasonable price, good service
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Antwort der Unterkunft: Dear , Mr.WindtsuiWe are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us ! Regard Imanda BagusExecutive Assistant Manager
Riyan agung
Superior-Zimmer (Queensize-Bett) (Raucher)
Aufenthalt im Sept. 2024
Pärchen
2 Bewertungen
5.0/5
Hervorragend
Gepostet am 14. Nov. 2024
Pelayanan good
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Antwort der Unterkunft: Dear Beloved GuestWe are glad to hear that you enjoyed the stay Holiday Inn Express Surabaya Center Point which is to offer all our guests service, comfort, and convenience at a great location and at a great value price that includes smart breakfast, complimentary internet access, and a 24-hour gym. We appreciate you taking the time to share your feedback and we look forward to bringing you a great experience during all your future stays with us. STAY SMART with us !Regards,Ade Rizky Fajar Operations Manager
无法显示姓名
Standard-Zimmer (Queensize-Bett) (Raucher)
Aufenthalt im Juni 2023
Single
48 Bewertungen
3.5/5
Gepostet am 9. Aug. 2023
I won’t say is the best but location is good, room massage provided. Not bad
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Antwort der Unterkunft: Hai Guest, Terima kasih untuk memilih Holiday Inn Express Surabaya CenterPoint sebagai pilihan tinggal di Surabaya. Kami senang Anda menikmati masa tinggal di hotel ini yang dilengkapi dengan sarapan pagi, akses internet gratis, layanan kamar, pusat kebugaran dan juga self-service laundry yang disediakan 24 jam. Ulasan dan saran yang Anda berikan kepada kami sangat berarti agar pelayanan di hotel menjadi semakin baik kedepannya. Semoga hotel kami dapat senantiasa menjadi pilihan Anda di Surabaya.Salam SMART, Tafif WijanarkoExecutive Assistant Manager
Julian Manihuruk
Standard-Zimmer (Queensize-Bett) (Raucher)
Aufenthalt im Apr. 2023
Business
31 Bewertungen
5.0/5
Hervorragend
Gepostet am 26. Mai 2023
Nice stay, like this hotel in strategic area. The room are clean. Brakfast are tasty
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Antwort der Unterkunft: Hai Julian Cholse, Kami senang mendengar bahwa Anda menikmati masa inap di Holiday Inn Express Surabaya CenterPoint yang menawarkan semua layanan, kenyamanan, dan kemudahan tamu kami di lokasi yang strategis dan dengan harga yang terjangkau yang mencakup sarapan cerdas, akses internet gratis, dan 24 jam gym.Kami menghargai Anda meluangkan waktu untuk membagikan umpan balik Anda dan kami berharap dapat memberikan Anda pengalaman yang luar biasa selama masa tinggal Anda di masa depan bersama kami. Salam SMART, Tafif WijanarkoExecutive Assistant Manager
Great stay, location is good however the breakfast was a little standard
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Antwort der Unterkunft: Hai Guest, Kami senang mendengar bahwa Anda menikmati masa inap di Holiday Inn Express Surabaya CenterPoint yang menawarkan semua layanan, kenyamanan, dan kemudahan tamu kami di lokasi yang strategis dan dengan harga yang terjangkau yang mencakup sarapan cerdas, akses internet gratis, dan 24 jam gym.Kami menghargai Anda meluangkan waktu untuk membagikan umpan balik Anda dan kami berharap dapat memberikan Anda pengalaman yang luar biasa selama masa tinggal Anda di masa depan bersama kami. Salam SMART, Tafif WijanarkoExecutive Assistant Manager
Gastnutzer
Aufenthalt im Nov. 2022
Familie
1 Bewertungen
3.2/5
Gepostet am 29. Dez. 2022
The room is old, dank and gloomy. The carpet is dirty and id not step onto any part of the room bare footed.
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Antwort der Unterkunft: Dear Guest, We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Doni Prasetyo Hotel Manager
Gastnutzer
Aufenthalt im Apr. 2022
Single
74 Bewertungen
3.7/5
Gepostet am 10. Mai 2022
I arrived in the evening, around 10pm. When I arrived at the drop off point, I was approached by an officer who offered to provide valet service because the parking lot was full, I would like to appreciate the officer for his initiative.
The check-in process was smooth, the rooms are quite modern but the cleanliness must be improved, there are also stains in the bathroom.
Overall, quite satisfying but not memorable at all.
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Antwort der Unterkunft: Dear Guest, We value your feedback to bringing this to our attention which are most useful for our continuous improvement and apologize for the inconveniences you faced during your stay. We would love to learn more about which aspects did not meet expectation in hopes of having the opportunity to better improve the service that we offer and hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Doni Prasetyo Hotel Manager
Antwort der Unterkunft: Dear Beloved Guest Thank you for taking the time to tell us about your experience at Holiday Inn Express SURABAYA CENTERPOINT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, Sincerely,Imanda Bagus Yanuar Triputra Executive Assistant Manager