Veranda View

Hotel is with good location, if come for leisure, go for it. If come for business, simply stay away. I got the hotel reception booked a round trip taxi for me to meet up a merchant, I booked the day before and have mentioned that this is an important business appointment, ended up I missed the taxi and failed to attend the meeting! The reason is the reception staff pointed me a wrong direction. Firstly, I am not a local, I would not know where is the square, if simply telling me the square is pick-up point, would be a bit challenging as I don’t have time look up on google map under such tight schedule. Second, the staff told me the square locates on the left side, then I pointed to my left side to ensure the direction is correct, and she said yes. After I was walking around still couldn’t find my taxi, I returned to check if I went to the right place, again she said yes the left side, while I was pointing my left side again. Of course, again no taxi was there the second time when I went up there and I called the reception to check what happened, the lady said taxi left already because has been waiting for me too long… I went furious and rushed back to check what happened, found out she meant “her left side”, what the hell? I was pointing on my left side to make sure I got it right avoiding misunderstanding, and now you tell me is your “left side” not mine??? My business meeting couldn’t be postponed as I need to catch my flight back home same day. FANTASTIC, it took me 22 hours to get here but failed to make it. After I complained my meeting was screwed up, the lady just said nothing she could not, she could help to call another taxi and it takes another 15 to 20 minutes. I was speechless, this is the first time, I expected the hotel would have car to take me to my meeting at once! Besides I nearly gone crazy, I contained myself to focus on handling the missed appointment, therefore I was fully concentrated on the email and calling the merchant’s colleague, without bothering the front desk anymore. If you simply come to spend your time, go for it. If you come here for business, stay away please. For business trip, go for the real luxurious hotels and email them you are a business guest prior arrival, they exist for reason as they must be very attentive to their guests, especially when they ask me while checking in, knowing that I am on business trip, they would be very alert, whenever comes to my request, they take very good care of me. Some guests are not random tourists, professional hotel would ask the guest his/her purpose of travel while check-in, the front desk asks for a reason, its not just meaningless survey! If for vacation only, and guests missed their tour or bus, they can wait for next one! If you are a merchant, time is money and you wouldn’t want surprise or carelessness happens on your itinerary, once the business opportunity is missed, then its a miss, even can reschedule, it gives a very bad impression and which is very