Laura P
7. August 2024
Overall this is a beautiful hotel. The rooms are spacious and tastefully decorated and the are kept immaculately clean. Most of the staff are friendly and helpful, in particular Irene who always has a smile and is always willing to help and provide hints and tips on getting around Santorini. Breakfast is wonderful with all fresh fruit and pastries, however with just one lady running this, food can run out quickly when a few people arrive at the same time and on a couple of occasions there was no pasties, bread or scrambled egg by only 10.15 which was a little frustrating and when I asked the lady for some more break I was told it was all gone. We left before breakfast one morning for a trip and Irene was super helpful in arranging a breakfast picnic box for us which was really appreciated. As others have mentioned, the hotel is located a little out of the way and next to a busy main road but this didn’t bother us at all - you can easily walk to the bus stop and Pyrgos however be mindful, particularly with young children, that there are no footpaths and it can feel quite dangerous making this walk as a family. One of the biggest downsides of the hotel for us was the noise during the early morning - from 5am onwards most days it sounded like a train was travelling underneath our room until around 7.30am. When I asked the lady on reception she looked surprised however on speaking to other guests it was obvious that other people had experienced the same and had asked to move / the noise comes from the cash and carry which backs onto the hotel and its warehouse is situated directly underneath the rooms we were staying in (101 and 102) This really did negatively impact our holiday and if we did stay here again we would request rooms away from the cash and carry. I would also say that as a family of 6 with 4 children, we did feel uncomfortable several times around the pool - it’s a very small pool and the hotel attracts a lot of couples, some of them older, and it was evident some of them did not want to be around children (although I would question why you would book a hotel which is not adults only during peak school holidays if you did not want to be around children) There were some older couples however who were lovely and chatted to the kids but for the most part we ended up going to the beach as we felt so nervous that the children would make too much noise or splash people when they were playing - additionally the hotel staff did mention that they receive complaints if there is too much noise in the pool and asked us to be mindful when the children were laughing etc. The children loved the pool but naturally with 4 of them laughing and having fun, this can be quite loud and I ended up feeling guilty for constantly sushing them when they were on their holiday. I would suggest this hotel is more suited to either adults only (maybe they should consider changing to this?!) or families with only 1 child - I’d hate for anyone else to feel as self
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