Gastnutzer
21. November 2024
This hotel is not 3*plus. It's probably 2.5* at best. The hotel was built in 1980 and it doesn't look like much has been done since. We requested vegan options for 3 of our party size of 10 in advance. We were told everything was available, but it wasn't. When asking at reception for help, WE were told to speak to the restaurant manager!! Really?! Using our fluent Spanish? To be fair after a couple of days, they came good on some food options and we appreciated their effort, but we lost 2/7 days for 3 people food wise. No AC in reception. A couple of units in the eating area, but didn't do much. I don't like sweating eating a salad, but I did. The AC in our 3 rooms did not work. Set to max fan and 10F, we got a small flow of ambient air, probably 30C or so. The kids didn't sleep, we didn't sleep, we all came back worse than we went in terms of how relaxed we felt. Rats at the snack bar when boxes were moved, lack of hygiene by the person serving (wiping his sweating brow on his hands then picking up food). Boxes of rubbish left around, loose flooring, missing tiles, missing vents. Some very dangerous to young/small feet. Drinks weren't very good, only the machine awful cocktails included. This place is just so run down. Doors in the room punched in, leaking showers, leaking fridges. See my photos for a good feel of the place. It could be so much better, but in the words of the Jet2 rep, the hotel owner doesn't like spending money. Jet2 have let us down badly and are providing poor customer service, so I'd avoid them at all costs. You think you will have a big name behind you if something goes wrong. but the rep was only there a couple of days and more bothered about getting you to sort when back home. Please spend your money elsewhere, this hotel and Jet2holidays are simply not worth it. If this is all you can afford, stay at home somewhere, you'll have a better time. We sure wish we did.
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