Playa Azul Cozumel

The food has been great here and at nearby restaurants. The snorkeling is easy and awesome. Room is ok. Clean, big, great shower pressure but a bit musty. Nice beach and pool, comfy lounge chairs.

All staff were very friendly and helpful in all matters. Lovely site with great beach location. Great dining across the street. Thoroughly enjoyed our stay and will return if we ever go back to Cozumel.

I probably shouldn't broadcast here but this is the best value Hotel on Cozumel ... full breakfast buffet with omelets to order included; fabulous ocean front property with it's own private beach; wonderful spanish ambience; and the staff it top notch. You'll love this place once you discover it for yourself and it's the only hotel we stay at when visiting Cozumel.

Small quiet boutique hotel, safe and away from all the cruise ship hustle and bustle. It’s a $10 taxi ride to any of the great restaurants in town.

Beautiful property! The staff was stellar and you can walk into the ocean and snorkel from there. Close to downtown 10 min drive, and far enough away to escape the crowds. Close enough to Do some shopping, dinning in town. Will be back for sure!

We met people who have returned here over again so they must do something right. We booked because of the"great tub room" near the ocean which is different than pictures and the snorkeling which was ok but weather was a bit off. Most staff were friendly and genuine. But sevice was spotty by a couple of people. The gentlman making eggs in the morning was incredible in that he tried to keep sevice up to a standard on what looked like staff shortage? One morning before a dive trip i grabbed a muffin to go and was scolded and was told only allowed this time to take food out of restaurant? Never happened to me before. We enjoyed ourselves and food is good for a couple of days. Ate at great restaurants nearby for others. That being said Pool cushions were ripped Only 2 bottles of water provided in room per day 1 roll of toilet papper!? Penny pinching? Housekeeper missed our room cleaning one day, another day they were so late we were getting ready for dinner when they were cleaning the room. Guess i forgot the "first day" tip rule for them. Wish we would have picked a cheaper room at half the cost as another couple did if i knew this was going to be the case. Was really looking forward to this stay from the amazing reviews but left a little disapointed

It was such a gem, 11years ago, but has gone downhill. They allow pets which has consequences. They don’t keep beach areas tidy. Both beach and room towels are a hassle. Food is great I will add. I love this place, but felt disappointed.

Staff were great. A phenomenal place for thr money. Unfortunately the property has been sold new owners come 2'-3 months

The property Here is an accurate review as it seems that the 10/10’s are false or paid for. The property is old. The room musty. The plumbing was slow and backed up and needed to be fixed twice which put us down in the lobby bathroom. The Staff Front desk It started off wrong when we arrived at 250 for a 3 oclock check in and were told the room wasnt ready. 20 min he said. 30 min later it was 20 more min. Till it got to be 430 and then 15 m more till we got to our room at 445. It had been a long day of travel. Cleaning gal was the best part of the staff as she was extremely nice and attentive, however room service dishes sat in front of rooms and on tables the entire day and seemed to be apart of the decorations. The rest of the staff hates its guests. It seems a smile is an abstract concept especially the restaurant personal. The breakfast crew talks to each other as if they cant be bothered and looks offended if you ask for coffee. The dinner crew talks to each other while your food sits on a tray and gets cold and then brings you the extremely overpriced plate to you and then ignores you as they walk away without giving you utensils. Do not order a pizza as it is frozen and soggy. Don't order dessert as it is old and the ice cream looked as if it had been the scrapings from the edge of the container. In general the place is on its way to decline and has no pride. Like their staff. The ocean was convenient and the dive shop professional.