Grand Palladium Vallarta, All Inclusive Resort & Spa

Excelente calidad y servicio...gracias

Comida exquisita!

Property very tired - needs upgrades. Some spaces very neglected...people very nice. Butler was unable to do anything...very timid and appeared only at the beginning of our stay and came out when we were leaving...for a tip! She was invisible for all of our stay - need to upgrade this feature of the experience or just eliminate the "butler" idea. A

Amazing resort, great for kids. Be cautious with booking on the app, as sometimes it doesn't work (After booking, if you don't see the "Cancel Booking" button on your reservation then it isn't a real reservation, and you need to go see guest services to actually book it). I wouldn't recommend paying extra for Family Selection as it didn't seem worth it. The FS pool was fairly basic and all the FS guests just went over to the main pool, and the beach on that side of the property was terrible - nobody was ever there (and non-FS also have access to the beach anyways).

Since you arrive they are trying to sell you vacations, the adult pool was full of algae, rooms are not cleaned properly.

I really enjoyed our stay but would remind people to use their safe at all times in this hotel. We had cash stolen from our bags in our room while at the pool for the day. It must have been someone who had access to our room as there was no signs of a break in. Made for a crummy experience in an otherwise lovely hotel and made me feel violated and apprehensive about the people working there.

The staff try to upsell you as soon as you arrive. The road to get to the resort is full of huge potholes. You are limited to buffets unless you make reservations for the specialist restaurants. We were only able to eat at one specialty restaurant because we weren’t allowed to make reservations when we arrived, or so we were told by the receptionist at check in. Also, their walkways are extremely unsafe as they are slippery and the workers insist on doing landscaping and mopping during high transit hours.

excellent food and service, beautiful villa we stayed, outstanding staff and service. Highly recommend!!

Food was very poor. Allowing wedding parties to play music at an horrendous volume until 11:00 PM is terrible. You need to monitor the volume of these events. Entertainment was mediocre. I have been to 7 other all inclusives and they all had better entertainment. I don't know how you got a 5 star rating, but I would give you a 2 star rating with the food being the biggest problem.