Sheraton Buganvilias Resort & Convention Center

Staff were all so sweet especially the hostess and servers in the buffet restaurant. Also very comfortable beds l, and the maid service was fantastic and accommodating. This was our sixth stay at this location and we will definitely be back.

Pros: - Good location - Huge rooms - Close to Malecon Cons: - Too crowded - Noisy - Only real option for lunch is their buffet place - Pool is not clean - Time share - Staff could be a little more friendly - Buffet is too busy/crowded We had paid via Trip.com for the room with breakfast buffets included. The check-in staff said the payment has not been done and we still had to pay for the room and buffet separately. After 2 hours of confusion and waiting with a 1 year old, it was finally resolved. The staff did not feel sorry or apologize at all for their mistake.

Loved stating at the Sheraton Bougainvilla. There is do much going on ie, pool activities and nightly entertainment . We especially loved the restaurants, especially the Glaviotas. Dined there twice and the staff is amazing and so friendly . Especially Roberto and Pablo . The woman waitress ( forgot her name) is beyond amazing with her service . Would definitely recommend the hotel . One bit of advice , we are not big drinkers and usually only ate 1-2 meals a day at the resort. The meal/drink plan was $1700 for the week . We cancelled it and paid everything as we went along and everything only cost us maybe $800/900 for the week . Would definitely recommend the Sheraton

Great staff! They were very friendly and helpful. The food was okay. The all inclusive buffet had great options but the Embarcadero restaurant was very bad and service raw steak. Everything else was amazing and we had a great time. We bought the all inclusive package and definitely got our money's worth! The location was great, very close to the downtown area and easy to get a taxi. Would stay again.

This property was exceptionally beautiful and good, rooms are clean, Staff were kind and friendly, location is great for those who want to walk in the area. The only Con, we have is that the beach out front is not suitable for swimming,

I alerted the property and ******* that my wife and i got bed bug bites all over us. I also researched the resort's reviews afterwards and lots of other reviews say they had bed bugs. All i have asked for is a credit for another resort to stay at in same amount i paid foe this resort. I did not have any food or drinks provided to us for free at this resort. I also asked for this to be escaladed and resolved yesterday. I have photos of all the bites my wife has slot of bites and i have some. I also have photos of blood and things on bed. If i am not credited the full amount by today along with a phone call from an executive or manager i will call my credit card chase bank. I will also write reviews with photos on google google maps ******* trip advisor yelp and youtube

Staff treated customers with respect, and were efficient. Quite a shock to learn that booking was not all inclusive, there seems to be no way to communicate with ******* about this, and I have tried. You may want to compare inclusive vs a la carte, especially if you will be having meals off site.

I am 5x repeat visitor to this resort and I absolutely love it. Unfortunately prior to my most recent stay we had bad weather and our trip was delayed by 2 days. Sheraton denied any compensation for the days we were not there. Fair enough, the reservation was non-refundable but… it would have been nice to have had any consideration. Upon arrival they did not have the requested room available. We booked deluxe ocean view King through ******* and they offered us a lower floor with a partial ocean view obstructed by a building and trees. They told us there are more room categories we were not aware of and we needed to take it up with *******. There was also construction taking place on resort which was bad timing for us. I was not impressed with management and the front desk staff and their lack of willingness to do much for us. They kept apologizing and left it at that. It was clear we weren’t getting anything for the inconveniences so left it at that. Negativity aside, the resort is gorgeous and the staff are great, from food service to housekeeping it was very good. It has a fantastic location and the grounds are incredible. I will certainly stay here again in the future but will be sure to do my due diligence in advance of a booking as to avoid the issues I had. I highly recommend this resort for all it’s merits. It is a wonderful place.

Great spot if you want to visit town and still feel the luxury of an all inclusive. The beach is rocky and not great but otherwise the property is amazing. Staff were amazing and we really enjoyed our stay :)