Club Med Grand Massif Samoëns Morillon

Very well located Club at the bottom of the slopes. The facilities are good the staff is helpful. There are plenty of entertainment and options for families and kids in particular. Food is amazing, a special shout out for Elisa, in the pastry team !

Avoid This Place – Overcrowded and Stressful I’m currently here on a ski holiday and leaving tomorrow, and I have to say, this has been a disappointing experience overall. The resort is overcrowded, with long queues for absolutely everything—lifts, rentals, even restaurants. It’s been incredibly stressful and not at all the relaxing trip I had hoped for. The only highlight has been the ski instructors, who are truly amazing and deserve recognition for their professionalism and skill. Unfortunately, their efforts aren’t enough to compensate for the chaos of the resort itself. I would not return here and cannot recommend it to others. Save yourself the hassle and look elsewhere for your ski trip.

The whole process, was a real disaster, and as a gold member, I would have expected a little more attention from the staff (As it has always been the case in other resorts) 1- Communication before the stay: I have been reached, as usual, by the gold team: Thomas and Bruno. They sent me a kind email, saying that they will help if we need anything. The problem is I replied at multiple occasions and my emails were basically ignored and never heard back. 2- Transportation way in: I called the day before (since again never heard from anyone) to confim my "Private transport". On the day of, we were surprised to see that they have decided to not provide with what we have booked (and as a gold member it should be automatic) and made us walk a mile under the rain with toddlers to get the regular bus. 3-Transportation move out: since again, the gold team do not really serve any purpose, since usually we get a text the day before to help with check out and transportation, I went to the reception to ask if my transport was all set for the next day. I was then reassured that everything was set, but we didn't have any visibility on the time. On the day off again, we were surprised that we didnt have any transport reserved and been asked to book a taxi at our costs. 4- Reflection: This is by far the most unorganized clubmed resort I ever experienced. As we are near platinum level it is sad that we wont be able to use the benefits since we won't be returning to a clubmed resort. I hope this feedback will encourages improvements

An incredibly disappointing experience my family and I had at Club Med Grand Massif. As loyal Club Med customers and Gold Members we’ve come to expect a certain level of service. Unfortunately, the clubmed failed us Transportation Fiasco We had to walk a mile in the rain with two toddlers to get to the bus (wvwn if we booked a private transport) When I questioned the team member, they smugly explained that it was “private” because Club Med owned it, In-Stay Communication During our stay the lack of communication with the Gold team (Thomas and Bruno) was frustrating, especially since their role is to provide support for loyal members. Departure Day Chaos On the eve of our departure, the reception assured me my private transport was scheduled but they didn’t have the time The next morning, my wife went to reception to confirm the time, and this is where things got out of control. The reception and transportation managers insisted that we had no transportation booked and told us to arrange a taxi at our own expense. This was shocking, as I had been told the opposite the previous day. Last-Minute Resolution Finally, the Chef de Village intervened and arranged a private transport for us—but framed it as a “gift,” saying we hadn’t booked it. I tried to explain that I wasn’t looking for a favor; I simply wanted them to do their job. Unfortunately, my concerns were brushed aside, and we were left feeling like an inconvenience. Reflection on Club Med Grand Massif This was by far the most disorganized and frustrating experience we’ve ever had with Club Med. It’s deeply disappointing, especially after having had wonderful experiences at other locations. As we near Platinum level (over $100,000 spent), it’s sad to think we’ll never use those benefits because we won’t return to a Club Med resort. This experience has made it clear that we deserve better service for the loyalty and investment we’ve shown to your brand. I hope this feedback encourages improvements for future guests.

Awesome resort! The service was exceptional especially from Yoan, the Village Chief and Cindy who handled our check in and other requests impeccably. Kudos to Club Med Grand Massif. Thank you for making our ski holiday a wonderful experience.

It is the 3rd time we are coming back to this ClubMed. And we loved it every time. In fact it was better this year than in 2023 because of Eric, Chef du Village, who was a superstar! And we could definitely see the difference depending on who is running the village. Eric paid attention to little things, like drinks and snacks next to the pool, kids cutlery, etc. While these are all small things - they matter a lot! There was definitely better kids entertainment than last year, better choice of music, better food, and pool was open every day (whereas last year it was closed quite often). You could often see Eric doing walkarounds and checking if guests are happy. That's a great example of how management should be.