Hotels in der Nähe von St Petersburg Yacht Club, Sankt Petersburg

Short review: This hotel overcharged me $2,278.20 and did not want to help me resolve this. It's been 1 week since I checked out, I still don't have the money, so I had to call my bank to try to figure it out. The Rooms are ok and breakfast serving staff, maintenance and housekeeping were friendly. Long review: I am assuming this Tru by Hilton does not want to pay fair wages, and they have to hire anyone and those employees (front desk) look like they hate the job. Therefore, customer service sucks so bad and employees are not educated or trained to do the job. I stayed 2 times. One time for 5 nights and another time a week later for 24 nights. When I checked in both times, 2 different employees looked very miserable and indifferent at their desk. I did not expect extraordinary customer service, but I expected a greeting and explanation of rules, deposits, breakfast time, etc, and that obviosly did not happen. Apparently, this 2 star hotel is charging $50 per night deposit. I am still not able to believe that. I stayed for 24 nights. I expected my credit card to be charged $4,031.93 upon checking in and parking at the end of the stay (this happened during the 1st stay and I figured it would be the same the next time). What actually happened is that my card was charged 13 times with random amounts over the course of 24 days, and those charges were difficult to keep track of. Very strange. I'd rather pay all $4k at once. A few days into my stay I asked a morning employee about that and they told me that this is a normal procedure with big amounts. OK. I am still unaware of $50/day, I mean any educated employee would make sure to inform about that taking into consideration the 24-night stay. Fast forward to 4 days before the check out, I am calculating all those posted charges (not even pending), and it comes out to a little more than $6,380 (my final receipt including parking was $4,802.40) so I am confused and nervous. I assumed it was a glitch in the system, so I called both CS and front desk, both of them told me ”I don't see any other charges than $4,031.93, and I can't see your bank charges” (like duh, of course you can't that''s why I am calling). It was a very aggressively-speaking lady that stated she was the manager on a Sunday at around noon on 9/29. I don't think she was the manager, and she could have just simply said ”Let me get your contact info and my manager will contact you later regarding this issue”. It would be great. But it did not happen and I was offered zero solution or help. Still did not mention the deposit per day. I decided to wait and see maybe all those charges will be reimbursed after checkout. A day after checkout all the charges are posted and suddenly the total of those charges comes up to $7,080.60. And my receipt after check out is $4,802.40. That's $2,278.20 difference. Even if they charged me $50/day, that would be only $1,200. And those would be pending, not posted. I don't know about you, but $2k is a lo

Das ist insgesamt ein angenehmes Gebäude. Aber weder das Zimmer noch das “Restaurant” waren, was ich den Standards des Holiday Inn betrachte. Das Zimmer war klein mit einem Tränenbett, das nicht in wenigstens etwas komfortabler als ein Sofa war. Die Matratze war zu weich. Der „Luftkonditionierer“ war eine Lärmmaschine, die die Temperatur oder das Geräusch nicht änderte, unabhängig von der Temperatur, für die wir den Thermostat gesetzt haben. Der „Desk“ war ein Tisch unter einem Schrank. Es musste aus dem Bett gezogen werden, blockieren Durchgang, um einen Laptop zu öffnen. Wir haben viel zu erreichen, um sich gegenseitig zu lassen. (Rm 411). Wir baten die AC zu fixieren, aber es war nicht. Das Frühstück war begrenzt. Oh, und Sie können zwei Pancakes, aber nicht nur ein? Zumindest Kaffee (nur ein Kelch, kein Decaffee oder heißes Wasser für Tee) war ohne zusätzliche Gebühr. Aber - das Gebäude war sauber, das Personal, einschließlich der Hauspflege, war so angenehm wie sie sein könnten, und der Parkplatz war kostenlos. Niedriges Fitnesszimmer und Außenpool.

Property very very clean , new , accommodating request. Thank you

Super toll gelegenes Hilton Garden in Hotel am St. Pete Beach. Waren hier schon Anfang Januar 2023 einmal und waren begeistert. Leider hat die Freundlichkeit gegenüber den Gästen nachgelassen. Man betritt das Hotel oder verlässt es und die Mitarbeiter an der Rezeption sehen lieber in die Bildschirme als den Gast zu begrüßen oder zu verabschieden. Ist nur ein kurzes Hallo oder Good Bye, aber das macht den Unterschied. Leider wurde mir als Diamond Member mein Willkommensgeschenk nur auf Nachfrage ausgehändigt, von einem Upgrade ganz zu schweigen. Hier fragt man sich warum hält man der Hotelkette die Treue. Auch wurde unser Zimmer 116 immer sehr spät gereinigt meist nach 16:00 Uhr. Einmal wurde es sogar vergessen und wir durften an der Rezeption reklamieren. Die Bar im Hotel und am Strand sind super und das Personal super freundlich. Der Parkplatz am Hotel ist frei. Seit wieder so freundlich wie früher dann gibt wieder 5 Sterne

A comfortable stay in a good location relative to the spots we wanted to check out (Siesta Key and Clearwater). The complimentary breakfast buffet and self parking were excellent. Loved the microwave and mini fridge in the room as well! I would stay here again