Premiere Classe Lyon Est - AÉROPORT Saint EXUPÉRY Bewertungen

Antwort der Unterkunft: Hello, thank you very much for your feedback. Your opinion means a lot to us and helps us to improve every day. We look forward to welcoming you again during your next stay. Have a wonderful day! Lucie

Antwort der Unterkunft: Hello, thank you for your positive comment. We are delighted to read that your stay went well. We hope to have the pleasure of welcoming you next time you are in Lyon.Lucie

Antwort der Unterkunft: Dear customer, thank you for sharing your experience. We are very pleased to know that the quality of our services met your expectations. We hope to see you again at your next stop. Have a nice day. Lucie

Antwort der Unterkunft: Dear client,We thank you for taking the time to leave us a review.When you stayed at our hotel there were numerous events going on in Lyon at the cities next to our hotel and that is why our prices were higher than usual.Ilaria

Antwort der Unterkunft: Dear guest, we regret the incident that occurred during your stay at our hotel. Our teams are always committed to ensuring you have the best possible stay. We are actively working internally to ensure that this does not happen again. Lucie

Antwort der Unterkunft: Good morning,We apologize for any inconvenience caused during your arrival. Please note that our reception was closed at the time, but a self-service kiosk was available for check-in, payment, and key collection.All the necessary information was clearly displayed on the reception doors and the self-service kiosk. Additionally, an emergency contact number was provided and posted on the kiosk for your convenience.Thank you for your understanding. If you have any further concerns, please do not hesitate to reach out.Best regards,Anabela.

Antwort der Unterkunft: Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, including the condition of the bathroom, the sheets, and the presence of bugs.Please rest assured that we take such matters very seriously, and your concerns have been immediately escalated to our housekeeping and pest control teams to ensure this does not happen again. We are committed to maintaining the highest standards of cleanliness and comfort for all our guests.Thank you for bringing this to our attention, and I hope we can regain your trust in the future.Sincerely,Anabela.

Antwort der Unterkunft: Bonjour, nous vous remercions pour votre commentaire positif. Nous sommes ravis de lire que votre séjour s'est bien passé. Nous espérons avoir le plaisir de vous accueillir lors de votre prochain passage à Lyon.Lucie

Antwort der Unterkunft: Dear customer, we have read your review and we thank you for taking the time to write to us. Please know that we are sorry for your discomfort. Your comments are a daily source of improvement. We look forward to seeing you again.Lucie

Antwort der Unterkunft: Thank you for taking the time to share your opinion. Although we would have preferred your experience to have been more pleasant, your feedback and impressions are very important to us, as they help us to improve our services on a daily basis. Customer satisfaction is our priority.Lucie

Antwort der Unterkunft: Nous comprenons que votre expérience puisse différer de vos attentes, cependant, nos chambres de 9m2 sont conformes aux standards de la marque, et les hôtels Première Classe sont reconnus pour offrir des hébergements économiques et fonctionnels. Bien que l'espace puisse sembler restreint, nos chambres sont conçues pour offrir un confort basique et répondre aux besoins essentiels de nos clients, notamment pour des séjours de courte durée.Par ailleurs, le service de navette vers l'aéroport est géré par une société indépendante de notre hôtel. Bien que nous soyons désolés d'apprendre que vous avez trouvé l'emplacement de dépose peu pratique.Nous sommes désolés que votre expérience n'ait pas été à la hauteur de vos attentes. Passez une belle journée, Nas la menace.Lucie

Antwort der Unterkunft: Cher client, merci pour votre recommandation. Toute l'équipe est ravie de lire que vous garderez un bon souvenir de votre passage dans notre hôtel.Ilaria

Antwort der Unterkunft: Bonjour, merci pour votre commentaire qui nous va droit au cœur ! Au plaisir de vous recevoir à nouveau. Ilaria

Antwort der Unterkunft: Merci d'avoir pris le temps de partager votre satisfaction ! A très bientôt. Ilaria