The Eccleston Hotel, BW Signature Collection

Called in for a meal, menu reads well. Unfortunately the food was very disappointing, the staff were not very attentive at all, and we had to prompt the staff for anything we needed. Nothing was offered. No one asked how are meal was, tables were not cleared until the last minute. Even when we paid the bill not a word was said regarding how the meal or the evening was. No customer care what so ever. The food was not the best, the seafood linguine looked ok but you could only taste salt. The child’s dish was poor quality, and the kebab was poor as well, all in all very disappointing especially based on the standard and even more so if you consider the cost, I will definitely reconsider my choice of venue for my up and coming event next year based on the disappointment we endured at this meal.

Beautiful Pub, Food is amazing, I've been a few times for work meetings, unfortunately we will be using somewhere else in future. The service is truly shocking. One poor lady alone behind the bar, taking orders, delivering food, cleaning tables. Such a shame.

A fabulous hotel with accommodating staff. Great lunch and breakfast with the most fabulous selections of gin! Although we didn't eat in the restaurant that evening you could sense it had a great atmosphere for a Saturday night. Staff were keen to share their knowledge of the local area.

Went for a family meal we were served for the evening by Ella and Jess, excellent service,,The food was amazing all the dishes were hot and very tasty ;everything we asked for was promptly delivered, The girls were so polite and cheerful will definitely come back again thank you

This should have been a super wee stay over. However the room was a let down. Dirty bathroom, filthy towel rail, grimy grouting in shower, old pillow case in sink. Room had holes in wall, scrapedwall paper, dirty drawers full of dust n hair. Dinner was good, service was great. Breakfast was served by Clare who pulled the whole experience back with her smile and service. Cold buffet was poor, orange n apple juice, a handful of cheap croissants in plastic wrapper, no fruit salad or yogurts. No butter or jam, just a wee bit sad. Full English was nice. Perhaps if the manager spent more time over looking his hotel, rather than drinking at the bar with his mates, things would be better. Would not stay again despite Clares best efforts.

Excellent Hotel Wonderful Attentive Staff Great Food and Service Gorgeous rooms . Nothing too much trouble for the staff very helpful . Arrived late but the barman arranged for a meal for me which was amazing . I will definitely recommend this hotel and will stay again soon