Gastnutzer
5. September 2023
This was an expensive hotel with no rights to be called ‘luxury,’ as advertised. I arrived to the very small room with noise from the exterior, one small white-gray rag for a towel and a bathrobe in the same condition, and a terrible broken mattress with a huge ‘slant’ in the middle. Very uncomfortable for sleeping. There is no support for problems (like a broken shutter that kept slamming shut against the window) because the staff is only present 2-8 pm to take the rather expensive payment. And the worst part about my stay at this hotel is that I was assaulted by the building security person while waiting for my cab right inside the building door with my suitcases. He was hostile and nasty as I passed by on the hallway, loaded down, and then became violent as he tried to force me onto the street (in the very hot sun) and lock the door against me with my luggage on the other side. I reported this incident to the hotel manager. And she actually dismissed his behavior as of normal. Nothing is normal about this place. Instructions are vague, service does not exist. You pay a lot for the type of hotel that should be half or less the price. Please stay away from this poorly run and mismanaged hotel, with the violent angry male security force, most especially if you are a woman traveling alone. I’ve never spent so much money for such awful service in Rome, where I travel regularly and usually and have a great experience. I appreciated the hotel’s open pet policy, but I ended up deeply regretting this booking. It soured my days in Rome. The bed alone is unfit for clients. And who wants to be assaulted in a building corridor by a crazed man who clearly has some issues against the hotel inside — and any female clientele traveling solo? Wish I could get my money back.
Übersetzen