merr11
7. September 2023
The most important thing to know when booking here is that they have more than one location, and that is NOT clear! We arrived at the central Rome location after a long flight from the US, only to be informed that our booking was for their other location, a twenty minute cab ride outside Rome! Ugh. I booked this hotel from the airport in the US just minutes before flying out, and on their initial email confirmation, there was no mention of an address and no indication that we'd booked a different location. So, just a heads up! They fortunately had a room for us in the location we'd arrived at, but at a significant price increase. Honestly, had they just allowed us to stay in the open room at the price we paid for the other room or had it been more clearly my fault, I would have given them more stars. But, given the fact that it was nearly impossible to know I was booking a different location, I imagine this happens all the time. The hotel is located on the 4th floor of what feels like an office building--it is not your typical hotel setting. The elevator is TINY and old, just fyi! The lobby of the hotel feels like a cave with no windows. The room itself was fine; fairly clean except for the prior tenant's old band-aid left on the bathroom floor and a bit of mold at the base of the shower. The beds are VERY hard and the odor of their cleaning supplies used in the bathroom lingered all night. The best part about this hotel is the location, for sure. It is very close to the Monti area and a ten-minute walk to Trevi. The room we had (#1) was very quiet. It wasn't the worst experience, but for the $, I would not stay there again.
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