Romantische Hotels in IZU

"Enjoyed the stay so much! The room is cozy with tradition modern Japanese design. End the night and start the day with private onsen, great experience. Check-in staff can only speak little English, using translations tool makes everything so well."

"The resort is truly remarkable with good food and onsen facilities. My rating is purely based on the resort experience. However, I will like to provide feedback on the reservation experience on trip.com. The pricing indicated on trip.com is not totally transparent. At the time of booking, I indicated 2 adults and a 7yo child to get accurate pricing. The amount was prepaid with a small fee JPY450 to be paid at hotel. At check in, I was shocked to learn that we are expected to pay for the child room rate at JPY22k+. That was not indicated on the “to pay at hotel’. Trip.com customer service officer replied that the requirement was indicated on the email confirmation sent. This is upsetting as I usually used the mobile app and relied on available information to make reservation. It is not my habit to check email confirmation given the information on the app is correct. Pricing should be made transparent at point of booking and not after booking. And out of ‘goodwill’ they offered me a compensation close to 50% of the child room rate. I have been using trip.com since covid and this is my first time having such issue. I hope my experience can benefit others who is booking this accommodation with child."

"The staff was very professional and kind. We reserved the private onsen for an additional cost. We booked the biggest onsen. The washing area and the changing room was impeccably clean. The end of the tub however was a bit scary. The walls and ceiling was covered in spider webs and there were giant spiders hanging on there which was a bit unnerving. Otherwise the public washing areas and the room were very clean. The ryokan however is a bit outdated. There are some markings on the wall and curtains."