Romantische Hotels in IZU

"The resort is truly remarkable with good food and onsen facilities. My rating is purely based on the resort experience. However, I will like to provide feedback on the reservation experience on trip.com. The pricing indicated on trip.com is not totally transparent. At the time of booking, I indicated 2 adults and a 7yo child to get accurate pricing. The amount was prepaid with a small fee JPY450 to be paid at hotel. At check in, I was shocked to learn that we are expected to pay for the child room rate at JPY22k+. That was not indicated on the “to pay at hotel’. Trip.com customer service officer replied that the requirement was indicated on the email confirmation sent. This is upsetting as I usually used the mobile app and relied on available information to make reservation. It is not my habit to check email confirmation given the information on the app is correct. Pricing should be made transparent at point of booking and not after booking. And out of ‘goodwill’ they offered me a compensation close to 50% of the child room rate. I have been using trip.com since covid and this is my first time having such issue. I hope my experience can benefit others who is booking this accommodation with child."

"一個很不錯的傳統日式酒店。酒店規模挺大，橫跨一條溪流，由一座吊橋相連很有特色。住店的人日本人很多，也有少量遊客。 早餐是定食，有日式和洋式可選。晚餐也有定食 需預訂 。器皿菜式很精美。日式迴廊中有個日式庭院，舒適安靜。 最喜歡一個茶室。裏面可以喝飲料和賞景。房間定的帶温泉雙人間。就在小溪邊。有免費的軟飲料，啤酒。服務人員英語一般。他們會用用翻譯軟件交流。交通也算方便。有一輛公交車就到酒店門口。"

"The staff was very professional and kind. We reserved the private onsen for an additional cost. We booked the biggest onsen. The washing area and the changing room was impeccably clean. The end of the tub however was a bit scary. The walls and ceiling was covered in spider webs and there were giant spiders hanging on there which was a bit unnerving. Otherwise the public washing areas and the room were very clean. The ryokan however is a bit outdated. There are some markings on the wall and curtains."

"Ausstattung: Komplett Sauberkeit: Sauber, ordentlich und gepflegt Umgebung: Ruhig, friedlich, angenehm, natürlich und schön Service: Aufmerksam, sorgfältig, aufmerksam und professionell Einziger Nachteil: Am besten mieten Sie ein eigenes Auto."