Tru by Hilton Rockwall Dallas

They oversold the hotel rooms. There was none for me and my son at 11:15 at night. What do I do now????

I wanted to love it here. The staff was so friendly. The breakfast was good. But the parking… THE BEDDING!! Nope. the parking was NOT it for a rainy weekend with kids. You cannot park around the property. You have to park far on the right of it and I’ve never had to park so far from a hotel in my life. Having my kids and then it storming was a nightmare. The sheets… the bedsheets were absolutely terrible! They’re so thin and small (I had queen size) and it wasn’t a big fluffy one we usually get at hotels. And I’ve stayed at a ton. The AC was on the whole entire time and noisy and COLD. No matter what I did. I’ve never had such a terrible sleeping problem in a hotel before. Unfortunately I will not be back. But the staff was the best!

Great location just a few minutes up from the harbor and the shopping area around. Clean and staff is on point. One exception, one of the front desk employees was down right rude. Wouldn’t even get up from her lab top to go to her work area to discuss business. And it’s not Shy, Shy was amazing!

The staff was ok! I walked in several times and one was laying down in the lobby. Also, they didn’t clean the table area where you sit. The walls were thin you could hear other in their room. The doors would slam very hard when you left the room. Breakfast had great variety. Parking seemed far away from hotel.

Easy to find hotel. Very friendly staff checking in and out. Neat lobby with lots of options for snacks, seating and they even had a pool table! We had a nice size room with two comfortable bed. Large bathroom. And we were thrilled to find excellent water pressure in the shower. But the floor was so horrible filthy we couldn’t walk across it barefoot. The shower had long hair left along with other filth on the shower wall. I really liked the hotel but when I think about how dirty the floor and shower were it makes me wonder if housekeeping was being lazy, did they even change the sheets! Yikes!!

A nice alternative to an expensive Dallas hotel—room is clean, main area is cute, and they’re pet friendly too!

I love this hotel! Great rates and convenient location. Staff is always very nice and quick to greet you with a smile. They get you checked in fast and make sure you're aware of the nice amenities and breakfast time. The pool table is awesome as well as other fun activities. To say I highly recommend this place is an understatement.

This Tru hotel has a lovely uplifting motif - lots of colors, images and messages to brighten your spirits. We especially appreciated the mural of Rockwall. The staff is very friendly. The breakfast was delicious - more substantial than the typical hotel. We really enjoyed our visit.

Wow it’s been a while since I’ve stayed in a hotel that I really enjoyed. Front desk staff were helpful and friendly, loved the water bottle fill station, and breakfast was good! The area of town is super nice and close to lots of things!