Hampton Inn Rochester-Irondequoit

This hotel is very close to Rochester General Hospital and next door to a great Italian restaurant called Pasta Villa. Seems to be a safe area. Rooms are a little tired. Front desk people often absent and there was no soap in the room but evidently a “soap shortage”.

There were no towels or soap and there was men's underwear in the nightstand which was nasty!!!

MY ROOM WAS NEVER SERVICED IN THE 3 DAYS I WAS THERE. Plus the carpet in my room had a big stain and it was sticky. The hallway was never vacuumed the entire time I was there, because I saw the same candy wrapper and other things. My main problem was with the fact that I felt it was dirty and that housekeeping was not doing their job.

I was very impressed with this hotel. It was one of the least expensive in the area but it had free breakfast and a pool so we gave it a try. The hotel smells clean and pleasant when you walk in. A faint scent of chlorine and “pool” when you walk towards the end of the hall, but not bad at all. Check in and check out were quick. I had 2 kids with me and they loved the pool. The water was warm and there were lounge chairs and tables to use as well as plenty of towels! The hotel was not very crowded so we stayed in the pool for a long time and enjoyed it. The room was very clean and spacious. The bed was quite comfortable too. The breakfast was really good. Cheese omelets, red skin potatoes, sausage, yogurt, fresh fruit, pastries, bagels, bread, cereal, oatmeal with many topping options, 2 types of waffles to make, hard boiled eggs. There were 4 types of juice as well as ice water, milk coffee and tea. So many delicious choices! We really enjoyed the breakfast and it was replenished often and very clean. The staff we interacted with were pleasant and helpful. My only slight complaint was that the coffee there was terrible. The light roast was very strong and bitter. Luckily there is a Tim Hortons just up the street! The other concern was the temperature in the room. It was quite chilly but I believe it was due to the boys “turning down” the air and not a true room issue. Either way it was manageable and we really enjoyed our time there.

Room wasn’t cleaned - walked into a dirty room. They gave me another room but could’ve offered me something for the inconvenience

I would say we did NOT see any bugs so that’s the most important thing but was not a great experience. Bathroom light was burnt out, no shampoo or conditioner in the large jugs in the shower and of course did not know this until already in the shower. Housekeeping came at 10am to clean claiming we had already checked out and obviously we had not. Elevator was dirty and not cleaned at all in the time we were there based on the same garbage on the floor. Breakfast was small and not worth it. Personally probably not ever stay again.

There was black mold on ceiling of bathroom, bath tub faucet coukd not turn off and was leaking all night, air conditioner was not working and room got so warm

It’d be great to bring back the business center. Sometime an actual system w/ printer is needed… Also, laundry items would be GREAT…!

Everything was good. Staff we're friendly and helpful. Just an incidental comment, the digital key in the Hilton honors phone app only worked 3 out of the 20 times I tried it.