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Verifizierte Bewertungen
Lage3.9
Ausstattung3.9
Service3.9
Sauberkeit3.9
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Alle Bewertungen(35)
Positive Bewertungen(13)
Bewertungen mit Fotos/Video(1)
Negative Bewertungen(6)
AdRaInKe
Executive-Apartment (1 Zimmer)
Aufenthalt im März 2023
Single
60 Bewertungen
3.5/5
Gepostet am 23. Apr. 2023
The room itself was superb. Spacious and contained a kitchen with all the utensils. Couldn't fault the room at all.
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely, Ascott Rafal Olaya Team.
Gastnutzer
Executive-Apartment (1 Zimmer)
Aufenthalt im Sept. 2024
Business
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 10. Nov. 2024
房間很大,還有個小廚房,乾淨衞生,服務很好
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for sharing your experience at the Ascott Rafal Olaya , Riyadh through the Guest Satisfaction Survey.As a VALUED CUSTOMER we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!Sincerely,Ascott Rafal Olaya Team.
Gastnutzer
Executive-Zimmer (2 Schlafzimmer)
Aufenthalt im Jan. 2024
Business
9 Bewertungen
1.0/5
Gepostet am 23. Febr. 2024
不講信用,沒有誠信,不建議居住。
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for taking your valuable time out to give us your feedback. Please provide us with more information regarding your reservation to verify the matter and take necessary action, We look forward to welcoming you back to our serviced residence for your next visit. Sincerely,Ascott Rafal Olaya Team.
Gastnutzer
Deluxe-Apartment (1 Schlafzimmer)
Aufenthalt im Febr. 2023
Business
57 Bewertungen
5.0/5
Hervorragend
Gepostet am 27. März 2023
長租公寓酒店,設施和環境非常好,旁邊有超市,生活比較便利。
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely, Ascott Rafal Olaya Team.
Anonymer Benutzer
Executive-Apartment (1 Zimmer)
Aufenthalt im Juni 2023
Business
85 Bewertungen
5.0/5
Hervorragend
Gepostet am 10. Juli 2023
環境很好,出差住很方便
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely, Ascott Rafal Olaya Team.
Sheenite
Aufenthalt im Okt. 2024
Business
4.0/5
Sehr gut
Gepostet am 8. Nov. 2024
Good sized rooms, and the facilities include (sex segregated) gyms and a swimming pool and decent breakfast; quiet enough. A good option for this part of Riyadh, although I must confess I have no other experience of hotels elsewhere in the city.
Übersetzen
Antwort der Unterkunft: Thank you for sharing your experience at the Ascott Rafal Olaya , Riyadh through the Guest Satisfaction Survey. As a VALUED CUSTOMER we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Salah Abouelmagd
erichc2018
Aufenthalt im Juli 2024
Business
1.0/5
Gepostet am 22. Aug. 2024
The swimming pool was closed 1 week due maintanance without telling us.They close it on purpouse because we are big staff there and they don`t to deal with this. I am very dissapointed about this experience and will not recommend this hotel because of this service
Übersetzen
Antwort der Unterkunft: Thank you for taking your valuable time out to give us your feedback. We will verify the matter and take necessary action, We look forward to welcoming you back to our serviced residence for your next visit. Sincerely
Gastnutzer
Aufenthalt im Febr. 2024
Anderes
1.0/5
Gepostet am 12. März 2024
Good facilities and on-site service. But the post-checkout service destroys. I need a copy of the bill for expense purposes. It was promised to me at checkout. I shared the email address and all details After one week, it has never arrived. I have called more than 20 times, I have emailed many times. No response, no one picks up the phone. I am sad to write the review as the people are friendly, but I have no choice. Thanks!
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Angela L
Aufenthalt im Dez. 2023
Business
5.0/5
Hervorragend
Gepostet am 25. Jan. 2024
I stayed there for four weeks. The size of the room is very big, with all the facilities inside including washing machine The breakfast is full of choices. Every staff is super helpful and kind. Thanks to Saleem who helped me carry the suitcases today. The ladies gym is also very nice with great view. Thank you again.
Übersetzen
Antwort der Unterkunft: Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely
Jacqueline P
Aufenthalt im Okt. 2023
Familie
5.0/5
Hervorragend
Gepostet am 6. Nov. 2023
My son and I attended the WWE Crown Jewel. The hotel was easy to get to from the airport and is in an ideal location to all major tourist attractions on the Boulevard such as Boulevard City, Park Mall, museums and the Arena Threatre to name a few. I highly recommend this hotel to anyone including families or groups traveling to Riyadh for a fun weekend or short break. The staff were amazing so friendly and helpful at all times. The rooms are very spacious, comfortable and beautifully decorated. Overall experience for us was 10 out of 10. Definately worth a visit if going to Riyadh.
Übersetzen
Antwort der Unterkunft: Dear Jacqui894, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely
Abeerr1970
Aufenthalt im Aug. 2023
Reise mit Freunden
1.0/5
Gepostet am 16. Sept. 2023
I am a musician, I visited riyadh to perform and play some music with my friends, the hotel did not allow me to take my instrument with me in the room and they forced me to keep it in the car , saying that this is the policy of the hotel , the instrument was expensive and unfortunately I had to leave the hotel in the night to keep it at my friend home
Übersetzen
Antwort der Unterkunft: Dear Abeerr1970 , Thank you for taking your valuable time out to give us your feedback. Kindly be informed that there is no objection to bringing musical instruments into the rooms, but they are not allowed to be used in the rooms in order to avoid disturbing other guests. we apologize for the misunderstanding, We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.
hossamm552
Aufenthalt im Aug. 2023
Business
1.0/5
Gepostet am 10. Sept. 2023
I just checked in around 7:30 pm with a fully paid booking , the lady at the reception told me sorry we only have one room available and its (smoking) , i told her but i dont smoke , i dont mind as long as the room doesn’t smell like smoke if it does i will want to change it, she said ( even if you want to change it, it doesn’t matter because this is the only room available) . I went to the room cause I’m tired and it smells very bad , no windows or balcony. I called them and they sent someone with air freshener. So I’m literally forced to stay in this room with no other options and no curtesy or mindfulness of my preferences. Very bad experience from the first 5 minutes I stepped in the hotel.
Übersetzen
Antwort der Unterkunft: Dear Hossamm552 , Thank you for taking your valuable time out to give us your feedback. and we are apologized for what you face during your stay and kindly note that we always checking guest preferences but some time due to availability we cannot provide it, We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.
mmfalobaid
Aufenthalt im Juli 2023
Familie
5.0/5
Hervorragend
Gepostet am 30. Aug. 2023
It was good stay with nice staff and good facilities the room was big and nice , the staff is friendly and the prices and I really recommended it for Business trip or a family trip you will find what you want
Übersetzen
Antwort der Unterkunft: Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.
Gastnutzer
Aufenthalt im Juli 2023
Anderes
5.0/5
Hervorragend
Gepostet am 23. Aug. 2023
I recently had the privilege of running multiple training programs at Ascott Riyadh and the experience was nothing short of outstanding. From the ever-responsive engineering team, among whom Chand Waseem particularly stood out with his dedication to perfect room temperature and dealing with our technical requests. Mubarak and Tanka truly shone, meticulously setting up our training rooms and ensuring every little requirement, from markers to notepads, was catered for, so far that big thanks goes to the housekeeping team. Mohammed Irfan from the sales department was amazing, ensuring everything flowed seamlessly. But what truly added to our experience was the dedication of the F&B team. Yahya Abu Daher, Mohammed Al Khateeb, and Ararat deserve special mention for their unwavering commitment to serving fresh and delightful meals. The Ascott team's genuine hospitality has ensured that I'll be returning next month. Highly recommended!
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Gastnutzer
Aufenthalt im Apr. 2023
Single
5.0/5
Hervorragend
Gepostet am 17. Mai 2023
Very nice stay amazing staff , frontoffice team they are great swimming pool and kids area in second floor was too amazing Housekeeping service and staff very good the bellmen very helpful , free valet parking services and 24hr room service.