Reykjavik Domes

We stayed at Golden Circle Domes for our honeymoon and unfortunately, the experience was far from what we had hoped. The dome was uncomfortably cold, with a heating system that couldn’t cope with the Icelandic weather. This made our stay miserable during what should have been a special occasion. After raising our concerns, the management promised a partial refund as a goodwill gesture. However, it has now been 30 working days, and despite numerous follow-ups, the refund has not been processed. Worse still, they’ve been completely ignoring my messages since then. £1200 for 2 nights - we feel like we have been robbed. Their lack of accountability and poor customer service is unacceptable. Promising compensation and then failing to deliver shows a complete disregard for their guests. I would not recommend staying here. Save yourself the disappointment and find accommodation that values its customers. Do not book at all costs, it’s not worth it!

DO NOT BOOK HERE!!!! This is an absolute fraud- the website does not represent what this place truly is. They never sent me my reservation details to get into my room, there is no reception or assistance at all. It is FAR from a luxury experience- located in the middle of industrial area, riddled with run down construction equipment, cars run off the road and garbage. I WASTED hours of my short trip trying to get any help- to then discover the customer service was absolutely terrible and not helpful or supportive at all. Do not waste your time or money here- they will not help you.

Absolutely horrible… I booked this for my 5 year with my girl and bought their most expensive add on. I didn’t receive this. I got something else entirely. Truly ruined my surprise experience for how long we’ve been together. The people on the property are 0 help and just laughed when I told them the problem. I then called all 3 numbers multiple times to end up with a soccer mom on a trip to deal with the situation.. I called back after a bit and she said our actual package was on the way… yet we still didn’t receive everything stated in the $205 package… absolutely atrocious communication between the hosts and I would never book this if I were you. They let us down on a very special moment.. and I wouldn’t put it past them to get as much money out of anyone who books this experience. Stay away at all costs… additionally one of the panels under the sink and fridge were broken and the lighting was absolutely terrible for being awake and asleep. I will never ever stay with these people again.