Pickalbatros Sands Port Ghalib

I stayed at the hotel in October. It was my sixth time there. Over the past three years, I can only say that it's getting better. I like this hotel more and more each year. The hotel staff, starting with the reception, then the room cleaners, the beach and pool staff, the restaurant staff, the chefs (the food is delicious), and finally, the delicious drinks in the lobby. On top of all this, the customer service manager oversees customer satisfaction, and you can even reach out to her with any concerns you might have. It's clean, everyone is smiling even after a long day at work, always cheerful and helpful. You feel like a KING at this hotel. Thank you so much to everyone who contributed to such a fantastic vacation I had.

Just came back from 2 weeks in Pickalbatros Sand and it’s so far the best resort I’ve stayed in while travelling to Egypt. The hotel is clean, quiet and ideal for a relaxing time ! Pros : •Amazing staff, all the waiters, cleaners, gardeners,.. are polite and so nice, always smiling even tho they work a lot. Even the sellers, who seem to be hated on the other comments, are so pleasant to talk with, they never forced us to buy anything and were just so friendly all the time. •Felt safe in the hotel and around. As 2 women travelling alone we could have felt unsafe but it never happened. •Food and beverages were top notch, the souk al hana buffet was huge and got plenty of different choices everyday. We also tried Cardamom and Tagine à la carte restaurants and we weren’t disappointed ! •Room was nice and fresh, the AC was working really well and we had plenty of space. Bed was comfy as well. Cons : •The animation team, I used to travel in Egypt and animation teams were all incredible, however, at the hotel we were really disappointed. Especially by Joseph, that always tried to flirt with me, everytime I refused he made me ashamed in the public space, for exemple at the beach theatre where he screamed and said that “they were plenty of beautiful girls anyway”. He also shouted at me at the lobby bar because I refused to buy ticket for the disco. The other members of the animation team would just ignore you and smile at you when they have something to sell, they forced my mother buying tombola ticket even tho we said no and refused to leave if we didn’t pay 5€ for it. Big up to Lucie and Alexander tho, they deserved to be called entertainers as they do their best with every guests ! •Housekeeping : was terrible, he just randomly threw our stuff when we would come back to the room (Razor, earplug,..) or forget to bring us new towel. Multiple time we were left with a single towel for 2 people. We gave him a tip at the beginning of the holiday and immediately regretted it. He also forgot every single day to put coffee, sugar, water in our mini bar. We felt bad to constantly ask the reception staff for it. On our last night, he woke me up at 7.50 by constantly knocking at the door and laughed when I opened it. •Beach theatre staff : Most of them were nice tho, but one of them (short and a bit fatter than the other, Tarek I think) would constantly ask for tip. We met multiple families that had the same problem, he would refuse to serve you and hit the tip jar with his hand until you put money in it. Then totally ignore you the next day. Except those little cons that didn’t change our holiday at all, everything was perfect and we’ll come back next year ! Shoutout to Tarek Khairy (Lagoon bar) and Mahmoud (Lagoon towel center) who made our stay more than perfect ! People definitely need to know how amazing they both are. Ahmed Essam (Souk al Hana) who was there for us every single day !