Familienfreundlich Hotels in Pulau Perhentian

This is my third time staying at Mimpi Perhentian. It is sad to share that my experience this round is the worst as compared to the first two trips. There is no toiletries refill after the room was made up because the items are out of stock. I do understand that it closing season soon because of the monsoon. However, I did pay for the room at full price. Why do I have to be the collateral damage of the weather? The bed sheet and comforter have a smell which is caused by the sheet not drying properly. On my fourth day, the room was not made up when I returned to my room at noon. I called the front desk and told them to give me a new set of towels and omit the housekeeping. At around 4pm, the housekeeping staff knocked on my door and wanted to make up the room. Hence I am not sure if they have initially forgotten to make my room or if they only have one staff to do housekeeping. On top of that, I had a rude encounter with the restaurant manager. I went diving daily at 8am hence I have made a special request to pack my breakfast (which is included in the room package) and I will collect it at noon time. On the first day, the packed food portion was too little so I requested extra fruits on the second day with the restaurant manager in the morning. She said ok and when I collected my food at noon, it was not packed. Hence I asked the waitress on duty to pack it for me instead. On the third day, I saw the same restaurant manager again and I explained to her that she didn’t pack the extra fruits for me. She said I was not allowed to pack the food after I have eaten at the restaurant. I told her that I go diving at 8am, and I have never sat down to eat. She started to raise her voice and told me that I cannot pack the extra fruits because customers are only allowed to have one portion of fruits (which looks like a portion for a child). Which I find ridiculous because I get to dine an unlimited portion if I dine in. Furthermore, I did not request the packed food for fun. I will have digestive problems if I eat and dive. The restaurant manager was not only rude and inconsiderate, it is most disappointing that she judged me when all I did was take care of my health so that I can enjoy my dives and holiday.

Ich schreibe selten Rezensionen auf Ctrip, aber dieses Mal muss ich etwas schreiben. Unnötig zu erwähnen, dass die Umgebung, der Service und die Sicherheit allesamt Aspekte des Hotels sind. Ich habe mich für Marriott entschieden, weil ich Kinder dabei hatte, und ich wurde nicht enttäuscht. Erwähnenswert ist, dass wir dieses Mal nach dem Schnorcheln im Restaurant am langen Strand zu Abend gegessen haben. Als wir am Nachmittag ins Hotel zurückkehrten, litt die ganze Familie unter Erbrechen und Durchfall. Eine ausländische chinesische Praktikantin an der Rezeption des Hotels war sehr geduldig und half uns, den Hotelarzt zu kontaktieren. Sie kam einmal um ein oder zwei Uhr morgens zu uns Arzt. Es gab auch eine Dame, die als Auslandschinesin im Hotelrestaurant arbeitete. Als sie sah, dass unsere Familie lustlos und krank war, fragte sie uns ausdrücklich, was los sei und welche Hilfe wir brauchten. Schließlich baten wir die Küche, ein paar Schüsseln Brei für uns zu kochen und auf das Gästezimmer zu bringen. Diese Art von Freundlichkeit ist besonders selten. Wenn Sie nicht zu Hause sind oder krank sind, ist die Sprachkommunikation manchmal nicht möglich. Ich bin sehr dankbar für die Hilfe des Hotels.