Noi Indigo Patagonia

Ridiculous hotel. Noi Pantagonia does not respond to emails after numerous reminders just to confirm reservation and arrange tours/transfer. If they cannot give assurance to guests and at least respond to emails, they should not be called a hotel. Have cancelled the hotel reservation for stay.

Really in town, next to the boulevard. On the out side it looks like a big box but in side it looks lovely. Nice decorated. Good breakfast. They have free bikes. Really large rain shower. The room is not large but sufficient for a few days. Very nice staff.

We paid quite a bit for this hotel because it promised spa and sauna-- but when we got there we were notified spa was closed. Staff were very pleasant. Restaurant was nice. Were also surprised that staff did not facilitate excursions other than giving you websites for us to look into excursions.

The good: The building has a cool design and the staff are mostly very nice. The view is lovely. The bad: The rooms are tiny, and if you share with a friend, there is no privacy as the shower and sink are in the middle of the room. They mostly don't want anyone to use the room over the restaurant with windows to the sea and lovely couches - it's the best room in the hotel and usually closed off. The worst of it: We chose it for the spa (sauna and jacuzzi on top floor), and they said they spa had a fire in the sauna so it was fully closed. We even booked a second night so we could spend a day lounging around the spa after our group hike of the O Circuit in Torres del Paine. As compensation, they offered champagne and nuts and a room upgrade. After an hour of haggling while exhausted, we were also offered a measly 8% discount. In the end, our rooms were not even upgraded. I felt lied to and deeply disappointed. Just note that if the hotel has any problem, they view it as your problem, not theirs, and will treat you accordingly. From what I've seen, they still aren't noting on their website or booking sites that their spa is closed down right now. I wrote to them about my experience and received no response.

The hotel is right by the water and also close to the town center, so bars, restaurants and shops were only a short walk away. The rainfall showers seemed very inefficient. The beds were comfortable though. The way the standard room were situated, sharing a thin wall, allowed you to hear all the comings and goings of your next door neighbor. Not a big issues, but it you’re looking for quiet, you’ll likely want to request an upgraded room.