Blu Galapagos Sustainable Waterfront Lodge

Fantastic location and lovely staff. No better place to stay when experiencing Galapagos. Beautiful view over the ocean, close to both Darwin centre and the harbour area. Breakfast or dinner seaside is amazing. I recommend room with balcony and seaview.

Very very poor hotel. Looks like they have a couple of sites with a few reviews on each. Read all of the reviews before booking (if you dare). There is a theme to how they operate and don't give you the room you paid for .. Many travellers reported the same issues.

DO NOT BOOK THIS HOTEL We booked and paid 10 months in advance. We eventually called and emailed months out and they confirmed the Suite (by name) via written e - correspondence. We had paid a significant amount of money to ensure that we had the right room for this special visit. When we arrived they said that as they had changed the category of the rooms, we were now in a (small) junior suite. Like a few other reviewers have said, they are NOT Suites! It was only after two days when I showed them the correspondence confirming the room by name that they accepted we were put into the wrong room. After much discussion (which was a distraction from being on holidays) they gave us the room we has booked and explained that they could not have given it to us earlier as they had allowed someone else to book it. They offered us a small amount by way of compensation, but no where near what we had paid (the difference) for the room we had booked. So, I would NOT Recommend this place as they are deceptive; and you are taking your chances with them. I have waited three months since our visit to write this review, so it is not done in the 'heat of the moment' . Ps. If they respond and deny the contents of this review, then I would be happy to share relevant correspondence. I also note the limited number of reviews for a business that has allegedly been around for a while ...

We received a ground floor room. The space between the door and floor allowed small reptiles inside the room. We had a lot of the and we asked the receptionist for help. She came with a RAID spray and made the reptiles dizzy, causing them to fall from the ceiling. We were scared of the reptiles and we asked for a room that has the space between the door and floor sealed. Some rooms are reptile proof. We received a room upgrade and all was well. However, when we checked out they asked us to pay 40$ for “damaging” a water bottle inside the room. First of all, we did not damage the bottle and 40$ is an outrageous amount for a 0.5 flask.

Never book it! Unfortunately, our stay at the hotel was disaster. First of all about the hotel, we paid 640$ per night and they even don’t have a tooth brush in the bathroom. They tried to have cozy rooms but they probably didn’t want to spend money for that, so the rooms are very poor. Second day of our stay, police came and closed the hotel because hotel didn’t paid taxes for many years. The policeman allowed us to stay one night, because they respected our situation of inconvenience and we spent the night with packed suitcases in the tiny room which they call suite. All this time, hotel owners only told us that we had to move to another hotel, nothing more. In the beginning they were talking about to give us only one night stay. We reminded them that we paid more than one night, actually 4 nights more and we had to fight for it endlessly. It’s unbelievable that they dared to left us in the street. Next day, early morning, we had to move to another hotel, because police already was there to lock our room too. They took us by taxi and then water taxi(boat). Finally, we arrived at the new hotel but no-one talked us that the room wasn’t paid and they only paid after one day. We had to wait hours to get some room, it was horrible. Finally, they promised refund for the rest of the money but 2 months left and we still didn’t get it.