Comfort Inn Portland Near I-84 and I-205

This was our second time staying at this location and although the area of town may leave you questioning your stay do not let it stop you. The staff are all amazing and go above and beyond to make sure you have a wonderful stay. From the from desk to the maintenance team, they were ALL extremely friendly and accommodating. We will definitely be staying again!

I will start with the positive: comfortable bed, spacious room, great storage spaces. But: the first room I was assigned had not been adequately cleaned. The bed was made (not sure if sheets had been changed due to rest of condition), but the counter had spilled something—wine or juice—plus small items apparently left by previous guest. They did find me another room. I came back the next day after a long day out to find that the room hadn’t been made up. I was told at that point that’s policy, but I wasn’t told prior to that that you have to request to have your room serviced. I completely support not laundering linens daily, I would just like my room straightened, bed made—for me, that’s what makes a hotel stay a treat! The biggest problem though was that there was a fire alarm—a legitimate need to vacate—and I didn’t hear it! What I finally heard was a muted buzzing sound, not a loud, pulsing alarm. It was coming from the hall. Nothing in my room. I actually thought it was an electrical problem and almost called down to suggest they address it or guests wouldn’t be able to sleep! When I realized that there was actually an alarm, people were already returning from outside. Some other guests said there was no alarm in their room either, some said there was. Guests also noted that staff seemed to have no idea about evacuation procedures. Other guests apparently pounded on doors to awaken friends, but staff didn’t. If anyone pounded on my door, it wasn’t sufficient to awaken me (and I’m not a heavy sleeper). This situation is very hazardous. If the fire had spread, I could have been in serious trouble! In addition to the lack of safety and service, the taxes (expected) and “fees” (not expected and certainly not at this level!) added 50% to the quoted cost of the room. Sent from my iPhone