Renaissance Philadelphia Downtown Hotel Bewertungen

The location of the hotel was perfect. The pool was warm and big enough for my two boys (9&11) to swim. There was no hot tub/sauna which was a downfall for me. They also do not have a microwave on-site that you can usewhich was tough because we wanted to bring our breakfast and eat it in the hotel instead of Going Out. Overall it was great and I would stay there again.

Friendly staff, newer facility and great location. Restaurant could’ve been more kid-friendly and affordable. Average stay.

This place is amazing! It was a great little getaway with the family. My Husband had to stay here for jury duty a month ago for five weeks and we came back with the family, just for a little getaway and it did not disappoint. We had the best time. We spent time at the pool and walked around the city. We had a wonderful time.

Very nice and friendly staff

Good location

parkview and indoor pool

Let me start by saying that we chose this hotel for my fiancé and I anniversary. For some reason our days were confused. We were supposed to stay Friday and Saturday the 10&11, when I called they said we were supposed to stay the Thursday to Friday 9 &10. I was extremely upset that the customer service rep couldn’t help us out in any way. She told me I would have to do a new reservation and that I would have to pay the previous stay also. She didn’t try to help us out at all. I asked to speak to a manager she told there none available. I’m very upset that no one could help us out. Then I get home and I get bill for more then I would have to stay for. I would really appreciated if a manager from the hotel would give me a called to resolve this situation cause I think it was poor customer service. It ruin my anniversary weekend with my fiancé. My name is John Acevedo my cell number is 302-943-4779. You immediate attention to this matter would be greatly appreciated. Thank you.

Thank you for excellent customer service! From the team in the phone, to the amazing front desk and the manager. You are lucky to have such a great knowledgeable staff . Thank you again

I enjoyed the moody look and vibe of this hotel. Our room was great, we actually had a water view and lots of windows. Very clean. The staff was really friendly and attentive. Our 2 negatives were the super loud room hvac and the mattress was kind of hard so we didn’t sleep well.

Great place!!

I love this hotel. My thirth time here

Staff not very responsive to requests or accommodating. Very little friendliness or greeting by staff. Services such as pre- ordering breakfast is not even an option. Dining options/menu need major upgrade for the property.

This hotel is clean, safe and comfortable. The staff are fantastic and you feel very welcome.

Outstanding property. Room was immaculate. Excellent service at the bar.