Embassy Suites by Hilton Hotels in Philadelphia

I came to write a review from our trip last week, and saw @Footprints231567's review. It's so funny that they wrote about the pool being closed for maintenance unexpectedly. I hope it was to resolve the disgusting state we saw on Thursday (10/10). It was actually ”frothy”, and had an infestation of bugs. Our kids were revolted, and they had looked forward to going in the pool. We had two adjoining rooms, due to having 3 kids traveling with us. In one room, the ”kitchen” sink was broken and didn't work at all. The cabinet was screwed-shut, and you could hear dripping inside it. The carpet in front of it was damp. It was obviously a known, but not fixed problem, having been screwed shut. The ”kitchen” sink in the other room worked, but was separated from the sink's basin, and turned itself sideways. The carpet in front of this sink was also damp. The bathroom door in the first room was difficult to close properly, but we managed to close it. The shower in the second room was designed poorly, and opened into itself, which caused the shower to spray onto the shower door, and onto the floor. I'm assuming this is why the bathroom smelled mildewy. The soap dispensers were also mounted in the middle of the long wall, directly across from the shower door, making it difficult to stand normally in the shower. Not a big deal, but there was plenty of space on the shorter wall across from the shower head, and the more logical choice. Because our kids wanted separate beds, we decided to use the pull-out sofabed. The one in the first bedroom had potato chips and all manner of debris in it. The other was dirty, but better by comparison. No bedding in the rooms for either pull-out, other than an obviously dirty blanket, stuffed into the plastic bag. No pillows at all. We didn't get enough vouchers for the breakfast, which was surprising since you identify the number of people when you make the reservation. When we indicated this at the breakfast, we had to go to the front desk, but they tried to send us back to the breakfast. The two areas apparently had different ideas about how the breakfast vouchers worked, which identifies a significant management issue. At breakfast, it was a bit of chaos, and at one point, my daughter pointed out a plate that had something sitting and leaking on it, in the clean plate stack. The employee wiped it off so it looked clean, and placed it back on the pile for someone to use. A few other random issues: (1) There weren't enough towels in the rooms - you'd think they'd look at the reservation, and if there are 5 people on it, they'd give at least 5 towels. (2) One of the room keys didn't work at first, which wasn't surprising, but since you also use the room key to get in/out of the parking lot, made things difficult to get checked-in. (3) The internet didn't work great, and kicks you off multiple times. (4) The hotel in general was pretty dirty everywhere and just didn't seem like anyone bothered to take car