SpringHill Suites Boston Peabody

The maintenance in the building is very poor! No screens on the windows, 313 window was cracked. Staff was more than accommodating to let us move to another room.

Staff was friendly. The room was clean. It was quiet. The outside of the building could use some updates. Also, the sign to the entrance is hard to notice, I almost passed the hotel a couple times. The property around the hotel was dirty, like the grass was all dug up and it just looked like a mud yard.

Overall, stay was GREAT! Parking lot needs to be expanded, though. Will book again when we are in the area next trip.

We had a great room at this property—desk clerk gladly gave us a room on an upper floor as requested. The room was in perfect condition, as was the lobby area. Breakfast had lots of choices, room was quiet, everything was excellent. The only complaint would be that for our entire stay there was only one elevator working…the other one needs fixed! Otherwise, a perfect place to stay.

Hot tub was great, breakfast was very bad compared to other comparable complimentary breakfasts. Suite location, but the fridge was broken and to amend this they wanted us to switch rooms after settling in for hours, which would have been a huge inconvenience. It seemed like the front desk knew it was an issue. No other compensation was offered. Pretty poor experience for the price.

They had bacon. Yummy but a kid got in front of us and took about 20-30 pieces so they ran out.

I was upset when checking in because the hotel clerk said the hot tub and pool were closed because of an issue with the city. I was truly looking forward to relaxing and using these amenities, that is why I booked this hotel. The clerk offered to cancel my reservation but I that means I would have to search for a new hotel last minute which is usually unlikely on a Saturday night, let alone that I have my 84 year old mother with me who was tired from the trip. The next morning, the Continental breakfast featured cold eggs, disgusting sausage patties and no butter for toast or cream cheese for a bagel. The worker didn't even have the courtesy to check in the back for these items. It's funny because they were there Monday morning. The room's beds were comfortable but the couch was terribly hard and like sitting on a concrete slab.

Pool was closed though i stayed there to take my granddaughter swimming. I wish yall had it on the websites.

It was unfortunate that they had an issue with the pool and it was down the entire 2 night stay. We specifically pick the hotel because it had an indoor pool. Breakfast was excellent.