Gastnutzer
30. Juli 2023
While staying at the Ibis hotel, I went to the lobby to grab a cup of coffee and as I was heading back into my room with it, the door caught my free hand and smashed my finger. The door has no slow-shut mechanism and I was unaware of that. As I walked through the door, it slammed into me and caught my hand. As I was trying to get through it, my finger became caught on the locking mechanism in the door and ripped into my finger and finger nail. As I freed myself, blood splattered all over the duvet cover on the bed. I immediately grabbed toilet paper to stop the bleeding and headed back to the lobby to speak with a guest services representative. They told me to go to the pharmacy and get taken care of because they have no first-aid kit. I approached a second representative and they told me they couldn't do anything and directed me to a pharmacy. I went there and they told me that I needed stitches and I should go back to the hotel and ask for a bit of accountability. When I returned to the hotel, I asked if they could do anything of if there was some type of form to fill out and they declined to provide any assistance and told me to be more careful. I was finally able to get a band-aid from one of them and a bit of gauze, but they kept insisting that they could do nothing else and kept directing me back to a pharmacy. Since returning to the United States, I have suffered nerve damage in my finger, including the total loss of my fingernail. Additionally, my finger is constantly in pain. I've contacted ********** where I booked the stay and they directed me to the hotel itself, because that's where I actually paid. I've emailed the hotel and they haven't responded. Additionally, ********** has both called several times and emailed the hotel and they haven't responded. This was the worst hotel experiences I have ever had. I would think that hotel staff would have a first-aid kit on hand, or be more accommodating to someone who had been injured in their hotel, but I was repeatedly refused help.
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