Gastnutzer
16. Februar 2025
I booked a room at Villino Eleonora after reading the excellent reviews that many other people had written. I arrived at the Villino the day before Italy went into a nationwide lockdown. Everything in the town and nearby area was closed, including the pizzeria that the owner Alessandro had recommended. I had no dinner that evening and was about to go to bed hungry when I heard the news that the a nationwide lockdown was about to go into effect at 5am the next morning. I decided to leave immediately so that I could return my region of Italy before the lockdown started. I was terrified and was just following the law because I was afraid that I would be unable to return home once the lockdown started. Since I had only spent about 2 hours at the hotel and did not sleep in the bed, Alessandro had agreed to give me a partial refund. However, he kept putting it off and making excuses. After I still hadn't received the money by May, I wrote him again and he stopped responding. When I threatened to write a negative review, he became hostile and still refused to give me a refund. I felt as though it was more than fair for me to agree to pay for the first night if he reimbursed me for the other 2 nights, since I hadn't even slept in the bed or eaten breakfast at his hotel. Alessandro never responded to any of my emails and has not reimbursed me as he said he would. Do not stay here - he is a dishonest man. Despite that problem, the garden is quite run down and the room was incredibly small. However, the room was clean and the location was fine (a short drive to the beach).
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