Katrina-Ann I
29. Oktober 2024
We've just returned from a week stay at basilica. We arrived late at night, and was greeted by the most friendly and welcoming receptionist, Crystella. We were offered sandwiches, as we'd missed dinner. Unfortunately the sister hotel hadn't notified Basilica, that myself and daughter were coeliac. We were given a box of fruit each (apple , 2 banana and grapefruit) and my husband ham and cheese sandwich. Crystella even offered to print our boarding passes off, on departure. We were in room 301 Thalia block, which is up 3 flights of stairs (no lift option), at the far end of the corridor. There was no working bulb outside 301 +302, and this was the case throughout out stay. The housekeeping left the mop and bucket outside our room all week. On 2 occasions, my family had near accidents, because the mop/ broom was laid across the corridor, obviously not visible, with no working light The apartment itself is very dated, but perfectly adequate. Lobby, kitchenette (microwave, fridge/ freezer, cooker) we didn't use as we were all inclusive. bathroom (bath + shower) additional bedroom (no bed) with broken and covered dishwasher..we stored our cases in this room. Bedroom, and dining room with sofa bed. Double balcony (which did have dried cat poo, which also stayed throughout our stay). The beds do have mattress protectors and were very comfortable :-) Our room was cleaned once during our stay, and unfortunately it was day 2, which resorted in our charger being damaged by house keeping. This was resolved and replacement purchased by management, after I address the issue with reception. We needed fresh towels, and on going to get these, from the only housekeeping point, discovered used plates, and rotting fruit stashed away. Obviously contributing to the ants we kept getting, including in our toiletries bag, and 2 cockroaches we found on our corridor. The restaurant front of house greeter, Yoti, was so lovely and welcoming, greeting all guests like old family and friends, chatting without being pushy. Raj and Katerina, make the most delicious fresh omelettes. The bar mn, who does the afternoon/ evening shift is so lovely and friendly, even chatting with my partner about when he worked a bar in England. The whole team are just wonderful ❤️ The pool is a little fresh at this time of year, but didn't stop my partner enjoying it. My daughter and I enjoyed the loungers, which are plentiful. There are a lot of resident cats, the black and white with black moustache, we nicknamed Cornell Nibbles, the silver grey, smokey all enjoy treats and kind words, and the occasional game of chase the paper straw! We did see a small room bit, just by the pool, with a small sign saying kids club. The door was always closed, lights on. 1 lady was always inside, and never looked approachable, and not once did we see her come out, and interact with the younger children. Not really applicable, as our daughter is 16, but even she commented, it was nothing like the kid
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