Royal Palm Resort on the Beach

DO NOT Stay here! especially if they give you unit 1c. Firstly the carpark lay out is ridiculous signs say carpark A,B,C wouldn't you think we'd be in C NO Carpark A and no lift so if you have a wheelchair you have to push it up the ramp to access the lift! The unit was old and grubby with stains on the carpet and a strange smell. The flyscreen in the lounge didn't close properly and had a big hole in it. There were no curtains or blinds in the lounge so everyone playing tennis can see into your area and if you want to watch TV from the kitchen YOU CAN'T due to the glare on the TV for the windows. In the kitchen there was oil dripping from the range hood onto the stove top. The main bedroom had no air con or flyscreen so you had to keep the doors shut or get eaten by mosquitoes which had been previously squashed on the bedroom walls and not removed. The second bedroom HAD a flyscreen but the windows were nailed shut! We received a welcome letter on our arrival Sunday and it stated "A complimentary starter pack has been provided for your convenience, once depleted you will need to purchase additional items........" On Monday afternoon ( we had to wait until then as there was no one at reception when we left for the day at 8.55am) I went to reception to advise of the above. The young girl kept saying sorry and when I asked to speak to the manager the lady next to her piped up "I'm the manager". When I re mentioned the above Sara sarcastically told me "I'll get housekeeping to come in on Tuesday and IF you really need coffee I can give you a satchet now" Seriously the attitude was disgraceful and this is the worst so called resort we have EVER stayed in. Do yourself a favour and avoid there are plenty of other resorts located on the beach in this area. I just wish I'd chosen one of those :(

Great location- close to beach and Currumbin inlet, as well as plenty of restaurants, takeaway, cafes, groceries (coles) nearby. Stunning outlook from our apartment on 18th floor overlooking beach, pool and view of the inlet. The living area and kitchen were ample and well-provisioned. Washing machine and dryer were very handy. The bathrooms and bedrooms are in dire need of an update, but bed was very comfortable and everything was functional. No air conditioning. The balcony doors and windows were not sealed and wind came whistling through or rattled them on the tracks with a big gust (frequently). Pool was great (lovey and warm) and the kids were stoked to play mini golf and tennis.

I checked into Room L5 6D for a three-night stay and am appalled with the condition and amenities of the residency. I reserved the 2 bedroom deluxe and noted that it included a 'modern' bathroom. In reality, the ensuite and bathroom haven't been updated since construction in the 1980s. While I note that the room is stated as having 'partially-renovated' living areas, the condition of the bathroom isn't displayed or detailed on any section of your website. The carpets in both bedrooms are threadbare and putrescent. I was also shocked to find that a 'deluxe' room is not equipped with any form of heating or cooling. Regarding cleanliness, the floor was filthy. It was caked in grime and I had to clean the entire tiled area on my hands and knees due to not having a mop. Much of the crockery in the cupboard, including fry pans, serving bowls and grater were dirty with food still stuck to them. The doonas were also dirty and one was smeared with makeup. In summary, if I had seen accurate photos of the 'modern' bathroom I would have never booked this accommodation which has been abated by deceitful marketing, let alone the myriad of cleanliness issues.

Not a great start. Someone else parked in our park, no one at reception (the "Back in 5 minutes" sign is misleading in a closed up reception office) and no one answering the "emergency" contact number. Not even a way to leave a message. Apartment not particularly well suited to families. No fans or air conditioning in the main room and the windows only open a tiny amount because we're so high up. We've moved the chairs off the narrow balcony (I don't want my young kids climbing on the chairs and falling over railing!) so at least we can open the balcony door. A small pedestal fan in the living room smelt like an electrical fault and let out smoke as soon as we turned it on so we're not using that! Great view and looking forward to the pool but the apartment is very hot and there's no way to cool the room down and no way to get in contact with anyone.

Hotel com boa infraestrutura, porém, falho na manutenção e no atendimento, principalmente no bar da piscina, onde não há garçons atentos para atender os hóspedes na beira da piscina e encontramos dificuldade de atendimento perto da mesa de sinuca e na limpeza de mesas em geral. No fim da tarde copos plásticos e guardanapos se encontravam no chão a beira da piscina, uma equipe de limpeza mais atenta resolveria o problema.