Edelweiss Motel

When we arrived at the Motel, the computer system was down, so had to tell them who we were and how long we had booked for. They asked if we booked online, as they didn't know anything. In the unit the toilet wasnt bolted to floor properly, felt unsafe sitting on it. No wifi at all, no milk on arrival. Microwave was growing mould. Under the oven elements was disgusting , opened the oven and that looked disgusting as well. Only had two pudding plates for 4 people. Didn't get fresh towels for the second day of our stay. The kitchen brush for washing the dishes looked like it had been used to clean the toilet, it was so gross. The TV didn't work when it rained, I was told that the tvs in the othe units didn't work. So we didn't watch much TV.

Do not stay with this motel ..its disgusting,,this motel is ripping tourists off and my self ..more than a dozen or so in last 2 weeks. Do not stay at this motel ..my tiny room was dirty with paint falling off ceilings,,bed linnen dirty,,tv did not work,dirty old paper wipes were found under matress,,light switches broken. Windows broken and couldnt be closed . Neigbours lighting on all night windows had no curtains..no coffee satchets,,bed was hard wooden planks with paper thin mattress ..they could and did not fix,,so i left and asked for refund they refused.. this is also advertised on pahia facebook page with many other travellers complaints that have recently been affected there are suppporting photos

Chose this hotel because it had a heated pool which I thought the kids would enjoy but we didn't even use it. Couldn't get out of these fast enough. Units are being used for social housing, noisy, drunk and disruptive 'guests', unsafe atmosphere, beer bottles and broken glass laying around, whole property is run down and grotty. We had paid a small fortune to stay there and it was awful.

We booked 6 rooms and i asked the owner if they were providing long term accommodation for social housing as we had been warned that motels were doing this in Paihia. I explained that i had a bad experience in Tauranga and would not be placed in a similar situation again. The owner said that she definitely didnt provide social housing. We duly arrived and immediately noticed old cars in the courtyard so asked owner again if she was providing social housing. Again she plausibly denied it so we registered. For four nights we put up with parties, revving cars, blown engines with used oil over entrance and on it went. The place was a nightmare. Other guests arrived and left in early hours because of the loud music and parties. We have stayed at this motel on two other occasions with the previous owner and the stay was fantastic.The new owner was a liar and the stay disgusting. We will never stay at Edelweiss again nor will we recommend it to other tour groups we are associated with.

The staff were helpful with a nice pool and spa but the room was musty and smelly. Curtains are old and dank as is the bedding. Don't think I could recommend at the price of $300 for a 2 bed aptmt. Felt like $150 worth of value.

Our room was booked at an information centre. We were very disappointed with the room as allicated. It is the smallest studio we have seen. We found it was called a ‘petite studio’ and they were correct. Maybe there are other units that are larger but we moved on after one night deciding not to stay the second booked night. There was no room to move. A tiny bench space. No hob A microwave. No sink area so cups etc had to be washed in the handbasin. Hardly heigenic. Very disappointed. Good location as has been said. Also it was clean which was great. Overall a disappointing experience.