Gastnutzer
8. Oktober 2023
One of the most bizarre and mixed experience of a pub meal we've ever had !!...The Crown was chaotic, confused and a bit manic when we visited after receiving a few recommendations to try Sunday lunch here...Be aware that if you book Sunday lunch between 3-5pm,there will be a live music act on obviously appealing to the drinking fraternity who were very lively and inebriated in the bar area. Our booked table was right next to the act and we asked to be moved to a quieter area...This was not clarified or checked with us when we made the booking on Sat who said they had plenty of room for our 4pm booking ?...However we were moved into a quieter room by the manager Adrian which we appreciated who said we would be seen to very soon...Three male waiters walked past us without any acknowledgement at all which was very poor and it was only when Adrian checked about 10 mins late if we'd had our order taken and he apologised profusely for the poor service. We ordered 2 x beef to then be told it had all gone and so opted for Lamb Roasts...Food was very nice, with an enormous and Gorgeous Banoffee Pie desert which we shared. Adrian and Evie were very apologetic and gave us 50% off the bill which was acceptable and handled our complaints very well. The younger male servers were well out of their depth and need some urgent training on customer service/waiter skills. Unlikely to visit again but if we did, we would choose to come at a calmer more relaxed time. Not sure what the place is trying to be ?? An eatery or an entertainment venue or both ? if both, then the overlap and planning needs a lot of work. Hope you take this review as constructive feedback and Well done to Adrian and Evie on how they dealt with a messy situation
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