Gastnutzer
6. Juni 2024
While the stay for 2 nights was great. The third day check out was something that I can NEVER forget. I had dropped my car for valet the second night. While we were checking out the next day at 12.30, surprisingly ours was the only car that was brought up to the main lobby door and was parked in a way that my car back was almost touching the plantation. I, having to set my luggage in the dicky, observed the manager in white shirt (which is unusual) who was standing there to help us and tried to drive my car a little forward and he was very nervous and upset standing at the back. However even after me trying to set the luggage he was not moving at all from the back left corner of my car and helped in closing the dicky. Finally till we left everyone were watching us and after a couple of hours drive from goa, I started feeling rattling sound in the back, stopped car and when observed, there is a major damage to the back left which appeared to be a major hit to the pillar and scratched the whole left back corner while taking off the car from that pillar. I'm 100% sure that it would have happened while valet team was parking car in hotel cellar and all the helpful drama the manager played is all to cover this whole mess up and make us leave the place. Unfortunately, its a 100% loss of trust in the brand , wyndham. How much ever great the rooms are, managers and employees like these wipe off the whole brand value ALL IN ONE MOMENT. I know there wouldnt be much happening even if I write this, but I feel I'm deceived. I'm now having to spend approximately 25k for getting my broken light and bumper fixed and repainted. FYI, its an SUV, ISUZU Mux, Brown color. You can clearly observe all this looking at my car visuals while entering on May 31st night and while going out, checking out on 1st June at 12.30 PM. Not sure what resolution can you provide, but Im just waiting for a call from management to see if they can understand my concern about trust, loyality.
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