The Box House Hotel

Great service, cozy rooms, and awesome ambience!

Great place

除了前台缺乏熱情以外，其它都好！

非常適合家庭出遊，很方便

The hotel was perfectly fine, but the air conditioning unit and mini refrigerator were very loud and disrupted my sleep all night when they would turn on every hour. I barely slept and my 2 year old daughter woke up in the middle of the night from the loud air unit. I couldn’t figure out how to turn it off and there was no remote.

Cool & unique hotel with lovely, quirky rooms. 10 min walk away from Manhattan subway, 15 min walk away from Brooklyn subway.

The Box House has plummeted downhill since we first stayed there several years ago. The staff are generally unhelpful, and treat guests as inconveniences. On the last night of our stay, the bed broke while we were sleeping at 1:15 a.m. A staff member came up took away the slats and the broken part, and said there were no other rooms available. Basically, tough luck guys. We slept on the mattress under the frame on the floor. The next morning we asked about a refund for the night. One of the front desk clerks smirked "Well, you weren't hurt." No apology. No refund, full or partial. Just a free late check out and a big FU. It pains me to write this review. This was our fourth or fifth stay there, and we once loved this place. But the attitude of the management and staff has really deteriorated.

Room wasn't ready upon arrival. They checked us in and sent us up to the room, only to find a room, filthy. We returned to the desk and were told it would only be 15 minutes. It took almost an hour for them to have the room ready, while we waited in the lobby. Hotel was decent, but nothing was above par, just acceptable.

Really quirky boutique hotel in a quiet neighbourhood. My room was large with a living area and nicely appointed bathroom. I also had a balcony. Hotel staff were friendly and helpful and the bar/restaurant had nice drinks and a decent buffet breakfast. I didn’t use the gym or sauna (the sauna appears to not be on permanently) but that area looked fine. To get onto the main underground train network you need to walk over a bridge which takes about 10-15 minutes. The neighbourhood it’s located in feels safe and there are some bars and restaurants in walking distance. My only minor gripes were that the air conditioning unit in my room was a bit noisy, the free WiFi needed reconnecting annoyingly regularly and on one evening I couldn’t use the bar due to a private function. However I was really pleased with my room and the location wasn’t too bad to get into Manhatten.