Sonesta ES Suites New Orleans Downtown

Die Hotelzimmer sind recht geräumig und komfortabel, aber im Vergleich zu High-End-Sterne-Hotels ist die Ausstattung durchschnittlich und das Preis-Leistungs-Verhältnis ist nicht schlecht. Es ist für Familienreisen geeignet!

I would advise against booking this hotel for international friends: Terrible attitude and expensive charges: On March 13, upon arrival at the hotel, we were informed that early check-in would cost at least $58, not even counting the cents! Of all the hotels I've stayed in, this was the most expensive. The most appalling thing was that although our check-in time was clearly stated as 4 PM on our reservation, the front desk lady, who was extremely rude, told us we couldn't check in at 4 PM because we didn't pay in advance. When I argued that it wasn't my fault and that she couldn't just make us wait, she yelled at me, claiming that nobody said it was my fault but we still couldn't check in, then made us wait for an entire hour! A stay here ruins the experience for anyone; I don’t know how such unprofessionalism gets one to the front desk. The worst part is that there’s no way to file a complaint; the hotel management is indifferent, and there’s no complaint channel on their website. Our rights were not protected at all! Had it not been for my friend and me, I would have canceled and changed hotels immediately (and now, having been made to wait until 5 PM, I wonder if they'd also prevent me from checking out). Consider carefully whether you want to book this hotel. Inflexible processes: We booked four nights, but due to changes in our itinerary, we wanted to cancel the last night. The hotel refused, which made us wonder why we didn’t just book one night at a time instead of all four nights together. This aspect is particularly incomprehensible, showing the hotel's lack of flexibility. Cleanliness: On the first day, we left a tip for the cleaning staff, only to return and find our room was not cleaned. When asked, the front desk (the same woman) said we needed to book cleaning services in advance, which she failed to mention initially. Such unprofessionalism makes one question how she ended up at the front desk. My friend and I decided not to leave tips anymore, preferring to request garbage bags and handle our tra

The room was perfect for our stay. The ladies at the front desk were super friendly and made us feel welcomed. The breakfast was good with both hot and cold items.

The location of the hotel was a little sketchy but once you get in the property, the service was wonderful. Everyone there was polite and professional. The room was way bigger than expected and it felt we had two hotel rooms with a common area. This was perfect for as we were traveling with our teen to see colleges. The room was clean and we had all of our amenities in the room. Overall, the hotel room needs an upgrade for anesthetic purposes i.e. dirty doors, big paint stain on carpet in room. This did not affect our stay though.

The property was walkable to most of the famous attractions in the city. The bus transportation was on par, just right outside of the hotel or within a one block walking distance.

Enjoyed our stay with a family of 5 rooms were spacious and Clean stage was helpful breakfast could have more options and I appreciated the Vallet service.

Overall good stay at this hotel. The suite was massive with a full kitchen. It was about 15 min walk to Bourbon St. We took an Uber most places if we didn't feel like walking. Thought it was well priced for the accommodations.

Budget friendly accommodations, conveniently located, but the pillows were the hardest we have encountered at any hotel. Quality sleep makes all the difference, and it was hard to achieve with rock hard pillows.

The property is in a great location but the street can look very unkept and a lot of homeless sadly. But the proximity to canal and bourbon street is great.