The Clarion Hotel

服務態度好

STAY AWAY. This hotel is a fleabag. I am a travel agent and booked this hotel for clients for one night and myself for two nights. After each changing rooms 1x, with the 2nd room being as bad or worse than the first, we left and checked in elsewhere. Upon speaking to some business contacts in Nairobi, they shared that is typical- most people check in and out within an hour. In a nutshell, the rooms were filthy. The carpet was stained and wet in some areas. The furniture was pealing and/or missing the laminate. There was no air conditioning and the windows either wouldn't open (no screens) or if open, the street noise and exhaust was overwhelming (this in just the hour we were there!). The bathroom was worse. Cracked tiles, dirty, some mold, and if there was a shower (not all rooms had one which was not disclosed) the "shower" was a blue bucket attached to the ceiling with perforated holes. The guy at the front desk was the only good thing about the place. He was quite apologetic and asked that we wait to speak with the GM. The GM thought it was quite amusing- smirking as he spoke with us, and was unwilling to do anything for us regarding a refund. We have since recommended that ******* and all Credit Card travel programs remove this hotel from their listings- as well as advised my East Africa travel group to never recommend. They seemed to be doing some renovations (which they also didn't disclose)- removing the carpeting and putting in tile. However, in addition to all above, the room I was given had two rooms (one across hall and one next door) being renovated with the noise of that occurring as well as chemical and paint odors also permeating the hall. AGAIN. USE AT YOUR OWN RISK.

Everything is just perfect with great customer service staff. Great experience. Clean rooms, good and fresh food, friendly front office team. The location is also very convenient and safe even for Travellers.