The Pavilion

We recently stayed at The Pavillion near Mall Road in Nainital for one night with our family (two adults and two children). Positives: * Upgrade: We booked a garden suite but were kindly upgraded to a family suite, which we appreciated. * Service: The hotel staff provided relatively quick service, which is a definite plus. * Wi-Fi: Good Wi-Fi connectivity was available. Negatives: * Hygiene Concerns: Despite the spacious rooms, the overall cleanliness and hygiene were subpar. Cigarette butts were littered throughout the property, and the upgraded room itself had several issues:    * Unclean Linens: The initial bed sheets were dirty, and even the replacement set was not entirely clean.    * Dated Bathroom: The bathroom, while spacious, felt more like a public restroom with a poorly designed layout. It just provides warm water not even hot water for bathing.    * Poor Housekeeping: The room was not thoroughly cleaned, with evidence of hasty cleaning and leftover debris. * Furniture Condition: The furniture was outdated and poorly maintained, with visible dust accumulation. * Heater Issues: The heater malfunctioned repeatedly, requiring multiple replacements to find a working unit. Overall: Our stay at The Pavillion was an average experience. While the service was quick, the significant shortcomings in hygiene and room maintenance significantly impacted our stay. The hotel would benefit greatly from improvements in these areas. We would not recommend this hotel for extended stays or for families.

The hotel is located at just the right place if you are coming by your own car. Mall road, bada market and cable car point are just a walk away of 15 minutes. The rooms are spacious and clean. The hotel staff is very active and curtious. The food was delicious and good quality.

Big Rooms which are maintained nicely.. Terrace is Big.. Food is really good.. Staff is helpful.. Had a really good time.. Children also enjoyed to the Fullest.. Best part is that it has it's own Parking which you don't see in many hotels in Nainital.

The Pavilion hotel is one of the best hotel we have visited so far in Nainital. Their rooms, grounds, food, service and everything else is so good. We will surely visit this hotel soon and will recommend everyone to stay here while their visit to Nainital.

Checked in today in room no.119 for 3 nights around 12 in the afternoon , no hot water in the bathrooms, called pavilion team several times but no hot water available till now....hot water available till 12pm only and 5pm to 9 pm only.......guests who will check in between 12 to 5 cannot freshen up after a long journey.....house keeping service pathetic and take a long time.....Very unprofessional approach. Hotelier does not understand Guests requirement and pay no attention to resolve...Unpleasant experience so far from such a highly reputed heritage property.

I would definitely recommend this hotel to those going to Nainital with family . The staff are very polite and cooperative. Rooms are spacious and the aesthetics of the hotel are well maintained. The food quality and quantity were very good. An amazing place to stay with family . Date of Visit - 15 June 2024