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Lage4.1
Ausstattung4.0
Service3.9
Sauberkeit4.2
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LeeJudy
Zimmer mit zwei Einzelbetten
Aufenthalt im Okt. 2023
Reise mit Freunden
1 Bewertungen
3.5/5
Gepostet am 19. Okt. 2023
Check-in is a mess! It's a self check-in system and there's no staff around. The main door is locked and requires a pass code to unlock. We never recieve the passcode hence we couldn't go in. We tried to call the customer service number on the door but the customer service told me they no longer work with this establishment and gave me another number to contact. I called the other number and the person has no clue about this hotel! They tried to give me yet another number to contact! Thankfully we were able to enter the lobby when someone left the building. When using the self check in system, we found out the booking number we had were incorrect. There is a customer service option on the system which did help us to reach a human being who actually knows something. The customer service agent helped us to check in.
Another frustrating thing is that they don't have cleaning service or even new towels for booking less than 4 nights. This was not communicated to us when booking. It says amenities provided!
The location is nice, the rooms are clean but I will not stay here again just because the whole nightmare at check-in.
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CRYSTAL
Barrierefreies Zimmer mit zwei Einzelbetten
Aufenthalt im Febr. 2023
Familie
4 Bewertungen
3.2/5
Gepostet am 20. März 2023
Self check in system not user friendly, on line staff very difficult to contact
전날 메일로 예약번호 및 출입구 비밀번호가 오지 않았음!
투숙객도움으로 출입구 들어왔지만
예약확인이 되지않아 직원과 영상통화 후 예약번호를 받아서 간신히 체크인 했음.
트립닷컴에서 보내준 메일 다 찾아보구 모바일 앱에서도 확인 해 봤지만 현지에서 받은 예약번호, 출입구 비밀번호는 없었음!
만일 주변에 사람이 없었으면 밖에 차 세워두고 고생 할뻔했음
일본 숙소는 무인시스템이 많아서 트립닷컴에서 출입비밀번호, 현지 예약번호에 사전에 신경 써주시면 좋겠음.