Aston Batam Hotel & Residence

Excellent service from the reception, concierge, restaurant. Spacious room with very big toilet, with bathrub. Have stayed here more than 5 times..

I’m very happy with my stay at ASTON Hotel. The staff are extremely friendly, the environment is comfortable, and the whole place is very clean. The breakfast also has many choices, which I really enjoyed. Overall, a very pleasant and satisfying experience

Mixed Experience Due to Front Desk Issue We stayed as a family and booked 3 rooms in total. Upon arrival, only 1 room was ready for check-in, which was understandable, so we left to go shopping while the other rooms were prepared. When we came back at around 8:30pm, we checked in to the remaining 2 rooms and were given only 1 access card for one room, and 2 access cards for the other room. When I asked the staff why there was only 1 card for the room, she pointed to my child, which confused me. I even reconfirmed: “Does the child not need an access card?” She told me yes, so we went ahead believing everything was in order. The next day during check-out, we were told by another staff member that we were missing an access card and that two were issued in the system. She insisted that we had lost the card. I explained the situation calmly, but it didn’t seem to matter. After almost 10-15 minutes of going back and forth, I told her to check the CCTV footage, since I clearly remembered questioning the number of cards given during check-in. Finally, she said “it’s okay,” but honestly — it wasn’t okay. We were essentially accused of losing something we never received. I couldn’t help but feel that if we hadn’t questioned it, we might have been charged for a missing card. It was unnecessary, stressful, and left a very bad impression despite the rest of our stay being good. Everything else about our stay was pleasant — but this incident made us feel uneasy. I hope the hotel reviews their procedures so other guests don’t go through the same experience. Double-check your key cards at check-in to avoid any misunderstandings.