Gastnutzer
9. Februar 2025
This traditional Japanese onsen hotel is perfectly located an 8 min walk to the closest ski lift & right by the main street. Breakfast had both Japanese & Westrn options. The pancakes were delicious! Mizuki at the front desk of hotel Taiko went above & beyond to ensure that we were happy throughout our stay. Every interaction with her was warm and welcoming. We were always greeted with a smile. She helped with our check-in, coordinated our transfer to the train station, helped with dinner reservations, lift ticlets & gave lots of great recommendations. Her recommendation to enjoy the hotel onsen was greatly appreciated after a long day of travel. We visited the onsen after every day of skiing as well! Everyone at the hotel was very friendly and helpful, but Mizuki stood out in her customer service abilities. She should be the customer service manager. We thoroughly enjoyed our stay and can't wait to return & spend more time at this lovely establishment that is staffed by incredible people. Thank you very much for all your help, Mizuki & the team at Hotel Taiko D'Artagnan Heath & Ching Lin
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