Residence Inn Flint Grand Blanc

Seriously could not believe I reserved this hotel on the Marriott app. This hotel was a disaster and most things in my room were falling apart. Lights didn’t work, sofa had stains all over it, bathroom fan was very loud, mirror cracked, tub would not drain. Like, does Marriott know they are using their name?!

As a Platinum Elite member I have stayed for weeks on end at various Residence Inns and TownePlace Suites over a period of many years and have never had such a disappointing stay as this. Upon approaching the hotel there was no signage indicating the driveway from the main road to the hotel, and I ended up turning into an adjacent road leading to a business center instead. On checking in, I noted a musty odor, which permeated the entire structure. Our one-bedroom suite did not have a functioning TV in the living area, the remote missing both its batteries and the battery cover. Later, a hotel staff person brought me a new remote but was unable to obtain a picture on the TV. I also noted that the filter on the kitchenette faucet spot was missing, causing the water to splash all over the counter. The carpeting was frayed and dirty. The living room sofa was dirty, with crumbs in the crevices. The shower had three dispensers, one of which was detached from its wall hanging. The lettering on all three dispensers. body wash, shampoo, conditioner, was so faint I was unable to make out which was which. The next morning I found very few tables and an inadequate number of chairs in the breakfast area, with some guests eating while standing. This facility desperately needs extensive remodeling, before which Marriott should remove it from its franchises.

The entire hotel was run down, smelled like cigarette smoke, and had damp bedding. It was safe but pretty disappointing overall for a Marriott brand. I booked this hotel because I have faith in the Marriott brand. I learned my lesson the hard way.

Housekeeper stole money from our room and management refused to address it. The people there are not helpful and trashy human beings. The hotel is dated and dirty. Housekeeping did not clean the two bedroom room we stayed in after requesting a full service. Ive never had to sleep on top of the blankets at any Marriott ever. We only stayed here from the two bedroom option, we will get two seperate adjoining rooms from now on. This is unacceptable and Marriott has been informed. I don't know how this stays open with all of the newer hotels in the area. AVOID AT ALL COSTS

I recently stayed at the Residence Inn Grand Blanc (MI) and stayed in the MOST DISGUSTING hotel room I have ever stayed in. In addition, I had two Pets with me that I was charged for without any prior notification. Red Duct Tape in multiple spots on the floor Table covered in something?! Dirty furniture Mold on the ceiling Dirt around the air vents Microwave Handle missing No Coffee Pot Floor so sticky that my shoes stuck to it! Looks a lot different than the pretty pictures they post all over their websites!

Remember the last glowing review I wrote? I feel quite the opposite now. I'm glad to see that the general manager replied to one reviewer to say that the hotel is undergoing a complete renovation in November, because it looks like the place hasn't been touched in terms of improvement in the last decade. (That is, it was shabby in 2017 and shabbier yet this year.) Let's see if I can remember everything: • I wondered if they ever locked the external doors, because I never had to use my key to get in. (It was policy to do it in 2017 and earlier, because I distinctly remember having to use my card to get in before.) • The first thing I noticed after walking in was that the hallways stunk. • The couch/settee had stains on it of questionable origin. • I knew the coffee table had been cleaned because I saw the streaks on it when the light hit it just so, but I wasn't sure about the nightstand when I saw a ring on the wood. • There was a dent on the inside of the bathroom door. (Since it was an accessible room, it's possible that it was made with someone's wheelchair and never repaired.) • I noticed tile had chipped away along the base of the floor near the tub, because a piece the size of a quarter was missing. • There was a mark on the side of the tub that was probably created when the enamel chipped away, but the rest of the room was so shabby that I spent several minutes looking at the spot to make sure it wasn't blood! • This is probably the first hotel I've stayed in where there was no bread for toast. (I'm not a morning person, so this cause a serious misfire along the lines of, "What am I supposed to eat?!" in my tired brain.) There were English muffins, something that might have been a fruit bagel, waffles, cereal, oatmeal and a couple of hot dishes (one of which was turkey sausage). Thank goodness for the muffins...between being lactose intolerant and having a stomach that doesn't accept much before 11:30 in the morning, my breakfast options can be limited even at the best of times! I was so disappointed in the state of the hotel that I went home a night early (and thankfully appear to have a refund pending). If it was less shabby, I might have been persuaded to stay as long as I'd originally planned. (It was only the fact that it wasn't crawling with spiders or bugs and more broken than dirty that kept me from leaving in the first place!) If I ever come back to the area, I'll probably follow other reviewers to the Hyatt. Built in 2019 and—at least for the sample dates I checked—$10 cheaper? Yes, please!