Sun N Sand Resort & Conventional Center

Die neuen Apartments sind großartig, aber es muss noch viel getan werden. Erstens müssen Badeschuhe bereitgestellt werden. Zweitens muss die Küche mit grundlegendem Besteck und Geschirr ausgestattet werden, falls man Essen zum Mitnehmen mitbringt. Drittens müssen die Fenster in den Schlafzimmern, die vom Strand weg zeigen, getönt werden (da man von draußen klar ins Innere sehen kann) und die Schiebetüren zum Balkon ... sie lassen zu viel Licht herein.

Wir würden empfehlen, im Residence Tower zu übernachten/zu buchen. Dies ist eine unvergleichliche Aussicht und ein unvergleichliches Erlebnis am Meer und es ist sehr exklusiv und wirklich friedlich. Der Panoramablick auf das Meer von den Apartments aus ist einfach exquisit und definitiv einzigartig für das Anwesen. Bitte sprechen Sie mit Herrn Richard Tunje, dem Manager, der alles getan hat, um unseren Aufenthalt außergewöhnlich angenehm zu gestalten. Ein großes Dankeschön an das gesamte Team, das unseren Aufenthalt unvergesslich gemacht hat. Wir werden nächstes Jahr auf jeden Fall wieder dorthin gehen! Das Essen war auch großartig!

We were 7 families, 36 people in total for a retreat. *What we liked*: The rooms in the apartment block were spacious, airy and the beds were comfortable. The staff were friendly and accommodated our many requests. Some found that their balcony door was not working, water heater faulty, and the maintenance team responded fairly quickly. Some items didn’t function well. The hotel is right by the beach and we could go out for walks and a swim in the ocean. We made a last minute request from the Head of Admin and he accommodated us. He was flexible and open to hearing us out. A big thank you to Lennox who served us wholeheartedly and David for extending grace. *What we didn’t like*: Rooms could do with a bit more furniture: barstools, a seat in the master, more bins (we didn’t have a bin in our bathroom) The beds in the master bedrooms were quite high. Perhaps a stool to be the vertically challenged During check-in no one helped us to the room or explained how things work, e.g. how to make hot water run, who to call for help etc. The welcome can be improved. Food: during meals and teas items would run out and replenishing was slow. The meals were lacking in culinary excellence and variety. Nevertheless chef McKenzie threw down an awesome brown ugali specifically for us.

THE WORST EXPERIENCE 😞wi-fi is bad,customer service is bad,fish is bad my mother,my brother and I became sick because of their food.thankfully,their manager gave me medication then the next day I healed I don't know why they serve little food in breakfast lunch and dinner but the vacation was not bad but I spent the vacation swimming you really need to improve the customer service to get better reviews

Horrible horrible nightmare. Worst customer service and attitude to guests. And we are local. OMG! Are you guys serious? ? And after the terrible reviews still no improvement. You guys need to style up or shut down. You cannot treat paying guests like this.

We had been anticipating our vacation for over a year, and wad excited as we arrived at Sun N Sand. However, our dreams of a relaxing getaway were quickly shattered. Upon check-in at 4:00 PM, we were informed that our booking had been canceled that morning due to an alleged error in the hotel's booking system at the time of booking a year before. Despite having confirmed our reservation a year in advance and providing all our contact information, the hotel had made no attempt to reach out to us beforehand. This unexpected turn of events left us feeling stranded and overwhelmed. We were forced to scramble to find alternative accommodations on the same day, which proved to be a stressful and time-consuming ordeal. The last-minute arrangements resulted in significant additional expenses for phone calls, transportation, meals to our hungry young children, and an extra night's stay at a nearby hotel. The hotel's lack of concern for our situation was evident in their indifferent and arrogant attitude. The staff we spoke with, seemed more interested in dismissing our concerns than in offering assistance. They refused to acknowledge any responsibility for the cancellation. Beyond the financial burden, this ordeal caused us to lose valuable time and energy that should have been dedicated to enjoying our vacation. We missed out on planned activities and experienced considerable stress and inconvenience. Had they just bothered to contact os, even the same morning, this could have been avoided as we could have made new arrangements on the way. I cannot strongly enough advise against booking a stay at Sun N Sand. Their disregard for their guests' well-being and their complete lack of customer service are unacceptable. We hope that by sharing our experience, we can prevent others from falling victim to their negligence.